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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Freedom of Information Requests - Released

We aim to publish responses to all requests made to our Trust within our disclosure log as we believe that this is in the public interest. However, please be aware that we may choose not to publish certain responses, particularly where sensitive and/or personal information is included.

Solent NHS Trust is committed to supporting the Covid enquiry and the NHS’s position of being open and transparent with the public. As a result of this we will be publishing a list of information / documents shared with the National Enquiry on a monthly basis. We also intend to publish all documents shared with the enquiry, post the conclusion of the enquiry. With this in mind, although the Trust will consider all Freedom of Information Requests on a request by request basis, the following exemptions may be applied to such requests;

  • S12 – The cosy of compliance exceeds the “appropriate limit”
  • S21 – The information is accessible by other means – a link to where this information can be obtained will be included
  • S22 – The information is held with a view to publication at a future date – the intended time period will be made available
  • S40(1) Information which constitutes personal data of the applicant
  • S40(2) Information which constitutes personal data of any person other than the applicant, where disclosure would not be permitted under the Data Protection Act
  • S41 Information obtained from another person and disclosure would constitute an actionable breach of confidentiality.
  • S42 Information covered by legal professional privilege (i.e. legal advice)

If any of the above exemptions are applied, you will be provided with an explanation as to why this exemption has been applied. However, Solent NHS Trust will be aiming to respond to Freedom Information Requests, where possible and will continue to publish our responses to the public, via our Freedom of Information Page

How do I make a request?

  • A request must be made in writing (e-mail is acceptable) and it must state the name of the applicant and an address for correspondence. The request must also describe the information requested. Requests can be submitted to

How long will it take to get a response?

  • The FOIA requires public authorities to comply with requests for information within 20 working days following receipt of the request.
  • Where a public authority is considering the application of an exemption that is subject to a public interest test, the FOIA requires the authority to reach its decision "within such time as is reasonable in the circumstances."

What information is available?

  • Information that is recorded, i.e. written down or stored electronically. You also have a right to access information that may be held by a third party on behalf of the public authority.

Will I be told if an FOI is refused?

  • If we decide not to disclose the information that has been requested, you are entitled to know why. We must give notice that the information is available but is not being disclosed and must specify the relevant exemption(s) being relied upon. The Trust will also explain why exemptions apply in that particular case.

What do I do if I am not happy with the response I receive?

  • If you are dissatisfied with our response, you are entitled to an internal review where we have made a decision under Part 1 of the Act.
  • Should you remain dissatisfied with the outcome following an internal review, you have the right to apply to the Information Commissioner's Office who will investigate the complaint and determine whether the FOI request has been managed in accordance with legislation.

FOI's released from 1st April 2019 onwards have been split into the following categories.

If you are unable to find the information you require, please contact us on:

Information Governance Team

Solent NHS Trust Headquarters

Highpoint Venue

Bursledon Road

SO19 8BR


Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.