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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Equity, Diversity, Inclusion and Belonging

As part of our Great Place to Work programme we know that people perform better when they feel they can be themselves and that creating a highly motivated, engaged workforce has a positive impact on patient care and outcomes. As a Trust we want to foster a culture of 'acceptance without exception' - enabling every person working at our Trust to bring their authentic self to work each day, ensuring we all feel visible, heard and our identity and contribution is validated and valued.

The national NHS People Plan sets out an ambitious vision for the NHS, with more staff, working differently, in a compassionate and inclusive culture. It focuses on how we must all continue to look after each other and foster a culture of inclusion and belonging, as well as action to grow our workforce, train our people, and work together differently to deliver care.

Investing in a diverse NHS workforce enables us as a Trust to deliver a more inclusive service and improve patient care. Ensuring inclusive recruitment so opportunities for growth are available to all staff, and developing a more inclusive culture and sense of belonging are two priorities within the D&I space

Equality is about creating a fairer society where everyone has the opportunity to fulfil their potential. Diversity is about recognising and valuing difference in its broadest sense. Inclusion is about an individual’s experience within the workplace and in wider society and the extent to which they feel valued and included.

As a public authority we have legal requirements under the Equality Act 2010 to promote equality with due regard to the protected characteristics of:

  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation

This Act created a new general duty on the NHS when carrying out their functions to have due regard to:

  • The need to eliminate discrimination, harassment and victimisation
  • The need to advance equality of opportunity between persons who share a relevant protected characteristic and those who do not
  • The need to foster good relations between people who share a relevant protected characteristic and people who do not

The Equality Act 2010 provides protection from “prohibited conduct” for groups of people with protected characteristics. Examples of prohibited conduct includes, direct discrimination (including combination discrimination), indirect discrimination, discrimination by association, discrimination by perception, harassment and victimisation.

The needs and circumstances for our patients, carers, communities and staff can be distinct and specific. In providing quality services and workforce environments that are appropriate and effective for all, we can prioritise and promote equality, diversity, inclusion and belonging.

Monitoring our service to ensure our people are protected 

All NHS trusts are required, under the Equality Act 2010, to publish on an annual basis how our activities as a service provider and employer affect people with different protected characteristics. We are also required to set, review and publish Equality Objectives at least every four years.

Read our latest reports here:

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.