Skip to the content

Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Saying thank you and nominating a member of our team for an award

If a member of staff has done something outstanding, please visit our Solent Awards page where you can nominate them for an award. You can also vote for the person or team who you think deserves to win each month. All nominations are shared with the Executive Team who will select a winner each month.

We really do love to hear about how our staff have made a difference to you or a patient or person you may know.

If you would like to thank a member of staff or would like to let us know of a positive experience you have had with a service provided by Solent NHS Trust, you can also email the PALS and Complaints Service who will ensure the relevant service are made aware. We will also ensure that your feedback is registered as a compliment on the system.

Telephone: (Free phone) 08000132319


PALS & Complaints Feedback Form 

Please submit your feedback to us using our PALS & Complaints Feedback Form.

Please complete the feedback form providing as many details as possible about the about the episode of care and the clinicians involved.   

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.