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Community and mental health services for Southampton, Portsmouth and parts of Hampshire.

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Cookie Policy

Privacy and cookies

This policy details how we use Cookies and what you can do to if you do not want us to place Cookies onto your computer.

Cookies

We use cookies on this site to track user activity and to enable various types of functionality.

This websites will work without cookies, but you may lose some features and functionality if you choose to disable cookies. For example, you won't be able to publish a page to Facebook, or 'like' a page via Facebook.

What is a cookie?

A cookie is a small text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie.

Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.

It allows a website to remember things like your preferences or what's in your shopping basket.

Please note that all of these Cookies on our websites exist to enable functionality on the website and not for advertising purposes.

We do use Google analytics (they use Cookies) this allows us to see which pages of our website are being looked at and which are not. This allows us to remove unused areas and pages for example.

Some people find the idea of a website storing this type of information on their computer or mobile device intrusive.

If you don't want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

There are two types of cookies you may encounter when using this website:

First party cookies:

These are our cookies, controlled by us, written to your computer by us.

  • We do not use First party cookies, in public areas of our websites.

Third party cookies:

These are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook, Twitter and YouTube, have their own cookies, which are controlled by them.

  • We sometimes use Third party cookies, in our websites.
Name Purpose
Cookies with names prefixed by __utm Stores information used by Google Analytics to track user activity on the site.
pid, k, guest_id, _twitter_sess, original_referer,external_referer, js, Twitter cookies which allow content from Twitter to be shown on website pages and pages to be shared on Twitter.
datr, lu, s, locale, c_user, xs Facebook cookies which allow sharing of a page on Facebook.
VISITOR_INFO1_LIVE Stores information used by YouTube to track video use.

If you have any questions or concerns about the cookies used on this site feel free to drop us a line and we will do our best to help.

More information

Remember!

  • If you do not want these cookies to be tracked you can disable them in your browser.
  • You may wish to visit www.aboutcookies.org

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156

The Communications Office is open Monday to Friday 9am to 5pm.