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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Story - Modern Matron

Graeme Matthews – Modern Matron, Mental Health Services, Portsmouth

My mother had a conversation with me around 22 years ago about looking into nursing which she had been doing since she was 20 on and off and said I should consider being a psychiatric nurse. I hadn’t really thought about it and decided to go back to college to do an Access to Higher education course.

 I visited St James on one day, as my mother knew it from living on Portsmouth and spent some time with the Occupational Therapist then was really keen to go onto the intensive care ward, but was told it was too risky, which got me interested in why. They did let me on to the ward for a very short period and I was hooked!

I decided there and then that where I wanted to work and applied to the University and by my surprise got accepted with no previous experience of nursing or mental health, but was told, I was just the right type of person.

On qualifying I started my first job on the intensive care ward which had inspired me. I was, and still am very lucky and seemed to progress quickly to a more senior grade nurse. I then went for many opportunities offered and broadened my experience across most of the mental health services, both inpatient and community.

I now work in a role where I am able to oversee and support quality care and develop others who are interested in beginning their training as well as being a clinical leader, but never forgot what inspired me in the first place.


Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.