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Community and mental health services for Southampton, Portsmouth and parts of Hampshire.

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Friends and Family Test

The NHS Friends and Family Test is a nationwide initiative to gain feedback from patients about the care and treatment they receive in hospital or in the community. Patients are asked whether they would recommend NHS services to their friends and family if they needed similar care or treatment, which is believed to be an important indicator of the quality of care they have received.

If you would like to know more about how to complete the Friends and Family Test why not watch the Video Guide which can also be viewed with British Sign Language.

The vast majority of patients we have surveyed so far have said they were “extremely likely/likely” to recommend the care given to a friend or family member. We are very pleased that these people had a good experience of our care. However, we also want to know where we have not met expectations so that we can make improvements.

The results from the Friends and Family Test are published on NHS Choices


Completing the Friends and Family Test

When you receive treatment from one of our services, you will be asked the following question:

“How likely are you to recommend this service to friends and family if they need similar care or treatment?”

You will be invited to respond to the question by choosing one of six options, ranging from "extremely likely" to "extremely unlikely". You will also have the opportunity to explain why you have given their answer.

Your answer is voluntary and anonymous, and a member of your family or a friend is welcome to answer the question if you are unable to.

You can either respond online or by completing one of our postcards which are available from our services.

 

        

 

The Friends and Family Test does not replace our existing feedback methods. You can still raise your concerns or tell us your compliments in the same way. If you require a response to your concerns about your current care please contact the Patient Advice and Liaison (PALS) and Complaints team on: 0800 013 2319.

If you experience any problems completing our survey or if you prefer to email a member of our team with your comments, please contact: Snhs.patientinsight.nhs.uk

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.