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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Children’s Hospital at Home Southampton and South West Hampshire (CH@H)

We are a team of paediatric nurses and doctors with specialist skills and experience in caring for children and young people. Our nurses are dedicated to providing care for children and young people with acute and short-term health needs at home, and in other community settings. We are a referral only service, and work closely with the medical team at the hospital and GPs in the community.

We aim to....

  • Prevent and minimise admissions to hospital
  • Facilitate early discharge from hospital wherever possible
  • Provide advice and practical support for children and their families in the self-management of acute and short term health conditions
  • Promote the physical, psychological and emotional wellbeing of children and young people in their own environment

Our initial contact with you to assess your child will be by telephone. Following on from this, we may need to visit your home to assess your child face-to-face. We will agree and arrange any follow up contacts with you depending on your child's needs.

Our team will work together with other health professionals to ensure we can provide you and your child the best care of acute and short-term health conditions in the most appropriate place.

Our team work closely with the Community Children’s Nursing Team and provide some essential care outside of their hours to avoid unnecessary hospital admissions.

If you need to contact us, we have a secure answerphone which is checked regularly throughout the service opening hours. When leaving a message please give your name, child's name, telephone number along with your message.

Referral criteria

We are a referral only service. Referrals must meet the following criteria:

• The child or young person must be aged between 0 and 18-years-old

• The child or young person must be living and registered with a GP within the Southampton City or South West Hampshire Locality (excluding Avon Valley, Eastleigh and Chandlers ford).

Referrals can be made by a GP or by the Paediatric Team at the hospital.

Full service description

The CH@H are a team of paediatric nurses and consultant paediatricians. The nursing team have specialist skills and experience in nursing children at home, they work alongside GPs and other practitioners within primary, community and secondary care. Our aim is to keep children and young people (CYP) healthy and safe in, or close to, their own homes. We provide education and support to help minimise the disruption to day-to-day family life. We are passionate about giving great care and working with families to support the physical, psychological and emotional wellbeing of CYP. We ensure that CYP are safe and well cared for, including parents, carers and others within the CYPs network. As part of our routine and on-going assessments we consider the needs of individual CYP and their families. We work closely with other professionals when extra help or support is needed.


Our nurses undertake practical nursing care in partnership with children and parents/carers. We also work with the Children’s Community Nursing (CCN) Service to help provide specialist paediatric nursing care for children at home with nursing needs, out of hours of their normal working hours.

Referral method

We are a referral only service. Referrals must meet the following criteria:

  • The child or young person must be aged between 0 and 18-years-old
  • The child or young person must be living and registered with a GP within the Southampton City or South West Hampshire excluding Avon Valley, Eastleigh Health, Chandlers ford PCNs

Referrals can be made by a GP or by the Paediatric Team at the hospital, who will maintain clinical responsibility for the child or young person and their treatment. We are currently accepting referrals for the following CH@H clinical pathways:

  • Bronchiolitis
  • Respiratory Tract Infection
  • Gastroenteritis
  • Croup
  • Viral Induced Wheeze
  • Asthma

Please make your referral by contacting the CH@H Duty Nurse on 0300 123 6609.

Surgeries eligible for referrals include:

South West Hampshire
West End Surgery
Blackthorn Health Centre
Red And Green Practice
Forestside Medical Practice
Alma Road Surgery
Hedge End Medical Centre
New Horizons Medical Partnership
North Baddesley Surgery
New Forest Medical Group
Coastal Medical Partnership
Testvale Surgery
Wistaria & Milford Surgeries
Abbeywell Surgery
Lyndhurst Surgery
Waterfront And Solent Surgery
Chawton House Surgery

Southampton City
Burgess Road Surgery
Lordshill Health Centre
Victor Street Surgery
Solent Gp Surgery
West End Road Surgery
Cheviot Road Surgery
Woolston Lodge Surgery
University Health Service
St. Mary's Surgery
Stoneham Lane Surgery
The Shirley Health Partnership
Aldermoor Surgery
The Peartree Practice
Atherley House Surgery
Alma Road Surgery
Raymond Road Surgery
Old Fire Station Surgery
Townhill Surgery
Mulberry House Surgery
Hill Lane Surgery
St. Peters Surgery
Brook House Surgery
Homeless Healthcare Team
Walnut Tree Surgery
Living Well Partnership
Highfield Health

Other information & documentation

The CH@H team work in collaboration with University Hospital Southampton NHS Foundation Trust, working closely with the Southampton Children’s Community Nursing Service, Children’s Asthma Team and Children’s Outreach Assessment and Support Team.

Contact Information

0300 123 6609

2nd floor, Adelaide Health Centre, William Macleod Way, Southampton, SO16 4XE

Opening hours

  • Monday: 10:00am - 8:00pm
  • Tuesday: 10:00am - 8:00pm
  • Wednesday: 10:00am - 8:00pm
  • Thursday: 10:00am - 8:00pm
  • Friday: 10:00am - 8:00pm
  • Saturday: 10:00am - 8:00pm
  • Sunday: 10:00am - 8:00pm

Special Notice
Please speak to a member of our team if you're unsure of who to contact outside of our working hours. NHS 111 is available outside of our working hours and can help with urgent medical needs. For any life-threatening or emergency need, please dial 999 for the emergency services.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at: 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.