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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Child and Adolescent Mental Health Service (CAMHS) Southampton

The role of the Child and Adolescent Mental Health Service (CAMHS) West is to provide a comprehensive specialist mental health service to children and young people aged 5-18 years and who are registered with a Southampton City GP. We are here to help children and young people who are struggling with their emotional and mental health and whose difficulties are having a significant impact on their ability to participate in daily activities or keep themselves safe. For further information please visit the Healthier Together Website

Our team is available 9-5 Monday to Friday. If your call to us isn’t urgent then you are able to leave a message which will be picked up the next working day.  If you are calling outside of these hours and needing urgent mental health support then please call 111 or visit NHS 111  to speak to the Mental Health Triage Service. They are available 24hours a day, 7 days a week for anyone living in Hampshire and the Isle of Wight.


Coronavirus (COVID-19) 

See the latest information and guidance on Coronavirus, read our important visitor guidance and access a range of health and wellbeing resources here.

How has the Coronavirus outbreak affected my appointment? 

The majority of appointments for initial assessments are being offered as face to face appointments.  We are keen to develop strong relationships with young people and their families who require our service and recognise that there is a small risk this is compromised by our first meeting being through a digital platform.  Whilst still needing to accommodate the need for large rooms to maintain social distancing and self-isolation as it arises it is not yet possible to offer every assessment as a face to face one.  Where it is not possible we will get in touch with you to arrange an alternative way of carrying out the appointment.

All first appointments with a Psychiatrist in our team will be face to face.  New appointments with Psychiatrists in our team can be for a number of reasons but the most common reasons are for consideration of the use of medication or more detailed assessment of a young person’s mental health.  Both of which reasons are able to be more easily facilitated in a face to face appointment.

Unless there are specific risks follow up appointments and reviews will be via our digital platform Visionable or telephone.  This is to enable the service to make best use of the larger clinical rooms we have available so that appointments which are needing to be conducted via face to face can be done in accordance with the right social distancing measures and also to ensure that we are doing our part within the wider NHS efforts to ensure that face to face contact is minimised.

Can I still contact the service? 

Yes, please do – we are keen to hear from you.  You can contact us on our direct dial number, 023 8103 0061, or our team email address,

In addition we continue to work closely with Re:Minds ( and are available to parents/carers via that support group for pop up sessions related to mental health alongside general question and answer sessions.  Please sign up to Re:Minds on their Facebook page to get details of the zoom meetings.

I am on your waiting list. How do I find out how long I have to wait?

We have been working to make contact with each young person and family currently waiting in order to review your needs and ensure that you know how to contact us during this time.  What we ask of you to assist us in making the best decisions about our service delivery is that you keep us informed of any urgent changes in your child/young person’s mental health so that we can assess accordingly with you.  Such examples may include increasing risk of harm to self or others, a reporting of any unusual symptoms such as reporting being able to hear or see things that others can’t and/or a change in eating habits with food intake being restricted coupled with weight loss and/or excessive exercise.  You can contact the team on 023 8103 0061.


Use of pronouns in Solent CAMHs

Respecting Diversity within Solent CAMHS
Within Solent  CAMHS all staff are aware of the importance of pronouns in the LGBTQ+ community, and celebrating difference whilst creating an inclusive culture within the workplace.

Within the team we are encouraging all employees, regardless of gender identity, to put their correct pronouns in their email signature, name tags, etc.

These positive changes help make our workplace within Solent CAMHS more inclusive of transgender, gender nonconforming, and gender non-binary people. Using appropriate pronouns respects people's gender identity and  creates a more welcoming environment and working culture for people of all genders.

Learning Culture:

Within the team we value and create a learning culture and are mindful that using the wrong pronouns can be hurtful, individuals may be left feeling that their diverse needs and identity are not valued or respected. There will be situations where a pronoun is not indicated or unknown, it is then helpful to use gender-neutral pronouns.

Our commitment within the team is to ensure all staff are respected, validating and modelling that everyone counts. This includes drawing on individual strengths working collaboratively in creating a safe and accountable work place. Our goal is to provide the best possible services and outcomes to children and their families, embedding the values we believe in within our practice.

Referral criteria

Please see our full referral criteria and referral form for further information.

Some information on service and self help resources available prior to referring to Specialist CAMHS can be found using the links below:-



Full service description

A full description of our service can be found by visiting Healthier Together CAMHS

Referral method

We accept referrals by phone or by completion of a referral form and sending back to the team at or by posting to:

The Horizon Centre
Western Community Hospital Site
William Macleod Way
SO16 4XE

Other information & documentation

Southampton City Directory of Services & Support

Contact Information

0300 123 6661

The Horizon Centre, William Macleod Way, Southampton, SO16 4XE

Opening hours

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 5:00pm
  • Friday: 9:00am - 5:00pm

Special Notice
If you are calling outside of our opening hours and needing urgent mental health support then please call 111 or visit to speak to the Mental Health Triage Service. They are available 24 hours a day, 7 days a week for anyone living in Hampshire and the Isle of Wight.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.