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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Nursing and care home swallow resource pack

Speech and language therapy

How to use this resource

Welcome to your swallowing resource pack.

  1. If you think your resident may have dysphagia, please refer to the Referral Flow Chart to identify an appropriate management plan.
  2. Refer to the Frequently Asked Questions and Information Fact Sheets to support your decision making.
  3. Complete Managing Dysphagia Checklist. Document the management plan clearly on the Managing Dysphagia Checklist, including review dates. Add to residents care plan.
  4. Review to the Fact Sheet - Guidance - When to refer to Speech and Language Therapy for Swallow Difficulties
  5. Follow the advice given by the checklist and above Fact Sheet. If indicated refer SLT.
  6. Referrals to Speech and Language Therapy are made by contacting Single Point of Access (SPA) on 0300 300 2011. Please note: you will need to evidence completing the Managing Dysphagia Checklist at the time of referral. Referrals made without completion of this checklist will not be accepted.

Incomplete forms or referrals with insufficient information will be discharged at triage. You will then need to re- refer your resident with the required information. This will result in further delay to them being seen by SLT.

Please refer to your completed Dysphagia Management Checklist to provide as much information as possible for accurate triage to take place.

Referral flow chart

Click here to download the flow chart. 

Referral Flow Chart

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.