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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Working Alongside our communities

Alongside Communities – the Solent approach to engagement and inclusion, was published in 2020 and launched in April 2021. This 5-year plan was the result of working with people and communities to understand what really matters most to them about their local community and mental health Trust. They shared their health ambitions, and what we could do together to improve health, reduce health inequalities and improve the experience of care when using services.

The way the NHS currently designs and delivers services has been long reported as being responsible for 20% of health inequalities [1]. The Solent approach to engagement and inclusion, affords a unique opportunity to start to address that, by working with local people and communities. We recognise our communities as strong; as a source of knowledge, expertise and skills, that we in the NHS could and should tap into.

We aim to ensure that we enable communities to do for themselves those things they are able, to support them to do things they could do if helped and to better understand what they really need from their local community and mental health Trust. As we strengthen our relationships we will move from doing to, doing for, doing with to community doing for themselves. 

Since the launch of Alongside Communities, a key focus of our work has been to ensure that we hear and address the needs and priorities of those groups that are often not heard from. Over the past two years we have developed relationships with diverse communities, and we continue to build on these partnerships whilst supporting our services to also explore and build on delivering services in a way that our communities have told us they need.

Working with people and communities to understand what they need from their local community, mental health and learning disability Trust is key to the successful development, design, and delivery of the new organisation. Our strengths based approach of working with communities has been adopted as the way we work with people and communities as we develop our proposals for the development, design and delivery of the new organisation which will be created from April 2024.

Anastasia Lungu-Mulenga

September 2023


[1] NHS England » The Long Term Plan for tackling health inequalities

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.