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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Industrial action 19-22 September

An open message to the residents of Hampshire and the Isle of Wight

All NHS health and care providers across Hampshire and the Isle of Wight have been working hard to look after our patients whilst respecting our colleagues right to strike. Ahead of the next round of strikes we wanted to explain what you can expect from us and how we can best support each other.

On Tuesday 19 September consultants will go on strike from 7am. Then on Wednesday 20 September they will be joined by junior doctors marking the first time in NHS history their strikes have overlapped. They will overlap again when they strike on 2, 3, 4 October and they will be joined by radiographers on October 3. Our services are currently extremely busy and we expect them to remain busy and under increased pressure during the strikes.

You can help us by only attending our Emergency Departments or calling 999 if your condition is life threatening such as sign of a heart attack, stroke, heavy bleeding, or difficulty breathing. Please don’t wait if your condition is life or limb threatening, it is important that patients who need urgent medical care continue to come forward as normal.

If it isn’t an emergency, please use other services such as using your nearest Urgent Treatment Centre, community pharmacy for minor ailments or medication queries, or a consultation with your GP. You can call or visit 111 online if you need urgent help and aren’t sure where to go.

Planned appointments and procedures are likely to be affected and we know how upsetting this will be for people who may have already faced delays to their treatment. We apologise for any disruption you may face. If you aren’t contacted by us to rearrange, please still attend as some services may continue. If you are concerned about your health or any changes in your condition since you last spoke with us, contact the team who have been caring for you in the way you usually would.

Our teams are working incredibly hard and they really appreciate the support they continue to receive from the public and our patients during this challenging time. Even with the extra pressure that our staff are under, please be reassured they are working hard to keep people safe. Emergency Departments will prioritise patients who are in need of our services for life-saving care so that will likely mean longer waits for conditions that are less critical. Please do consider all the services available to you, the NHS is always here to provide advice and care but anything you can do to plan ahead or keep yourself safe, will really help us.

Thank you, for helping us to help you.

Hampshire & Isle of Wight Chief Medical and Chief Nursing Officers

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.