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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Information portal for families accessed over 35,000 times in its first year

Solent NHS Trust’s Child and Family Services is celebrating the first anniversary of Family Assist Solent - an online portal helping parents and families access information and support during pregnancy, birth and beyond, all written and approved by local health professionals.

Family Assist Solent can be accessed at any time, from a phone, tablet or PC, and will deliver key pieces of information by e-mail to registered users at the relevant stages throughout pregnancy and through the different stages of a child's life.

In its first year, families across Portsmouth and Southampton cities and the Isle of Wight have accessed the platform over 35,000 times, benefitting from the free, comprehensive, easy to access service from local health professionals, providing information up to age 11, with more guidance for older children being developed.

As users of Family Assist Solent, families benefit from a wealth of information, support and guidance. They can also connect with local professionals to ask a question and receive an email response within two working days so families can receive timely, reliable and relevant information. Parents and carers can also invite their relatives and friends to join them so that they can receive the same information and ask questions. This is a great way to include partners who can sometimes feel excluded in the parenting journey.

Mia Wren, Operations Director, Solent NHS Trust, said: “We are really pleased to see these numbers, which tells us that many families across Portsmouth and Southampton cities, and on the Isle of Wight, have been comprehensively supported through Family Assist Solent in the first twelve months.

“We would now encourage more families to come forward so that they too can benefit from this wide-reaching resource and information portal, for those early in pregnancy right the way through to their child’s teenage years.”

Expectant or new parents can register via their health visiting or school nursing service or alternatively, families with a child under 11 can sign up now by visiting the portal.

View or sign up to Family Assist.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.