Skip to the content

Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

Menu

Young Solent receptionist praised for helping heart patient

A young receptionist was today praised for the calm way in which she helped a patient suffering a suspected heart attack at a Southampton health centre.

Darcy Ames, 19, an apprentice with Solent NHS Estates and Facilities, kept her cool when the emergency situation unfolded at Bitterne Health Centre.

The patient arrived complaining of chest pains and other heart attack symptoms.

Quick-thinking Darcy sat the woman down on a chair in the waiting room and dashed to get medical help. Unable to find anyone free downstairs, she raced upstairs and found the ideal candidate – a cardiac nurse.

As well as fetching water, Darcy was able to collect more oxygen from behind the antenatal reception when the initial supply ran out.

Fiona Kinnaird, Cardiac Services Lead Nurse, said Darcy had played an important role in what had been a medical emergency.

“Darcy was really helpful,” she said. “She stayed in the reception area so I always had someone to contact, came when I needed her and got the red bag from the antenatal side when the oxygen in the reception bag ran out.

“Darcy stayed quite a long time past her work finish time until the ambulance arrived and the patient left Bitterne Health Centre.

“As nurses, we are trained to always seek help when something is out of our competence range and this is exactly what Darcy did – as well as being really helpful.”

Modest Darcy, who has worked as an apprentice receptionist at the health centre since March 2021, said it had been the first emergency situation she had faced at work.

“Helping the lady was second nature; I didn’t have to think about it and thankfully managed to keep calm and not panic,” she added.

The patient, who has not been named, was taken to Southampton General Hospital for further tests.

Mark Young, Associate Director of Estates Transformation, said: “We are all so proud of Darcy and the way she remained calm in what must have been a frightening situation. Our reception teams are amazing and this just goes show the range of situations they are able to deal with; every day a different challenge!”

Jackie Munro, Chief Nurse and Deputy Chief Executive, said: “Darcy is a true example of a member of staff living Solent’s values; she supported her colleagues and put the patient first. We were delighted to hear this lovely feedback about her.”

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.