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Report calls for new model of care to support armed forces veterans suffering from mental health trauma

A report launched this week is calling for a new model of care to support armed forces veterans suffering from mental health trauma.

 

The Trauma in Mind report is a year-long study into the experience of veterans and their families who require intensive healthcare services.

 

Solent NHS Trust collaborated with NHS England and Breaking Barriers on the report and is using the findings to identify that a new service delivery model is needed for veterans and their families.

 

Stephen James is a veteran and Founding Director of All Call Signs, a peer support organisation for veterans and serving military personnel. He said: "This report has gone to a painstaking effort to guide veterans' mental health service providers on some of the key elements that must be included in a successful offering.

 

“Key themes of collaboration and joined-up thinking, a focus on families being better integrated and included as well as ensuring that veterans from all minorities feel represented and welcome have to be front of mind to anyone working in this space. It is my opinion that this document should live on the desk of anyone creating, improving or working in mental health services for the military community."

 

Over 150 interviews were carried out, with focus-groups for veterans, serving personnel, reservists, family members, and professional stakeholders. The report emphasised a commitment to understanding the lived experience of those affected.

 

Findings from the report suggest a new model of veterans’ service delivery needs, to encompass a broad definition of trauma-related mental health problems, whilst recognising that there is no single way in which trauma-related mental health problems present themselves. Trauma can be fluid and inconsistent and a new service delivery model needs to accommodate that and enable veterans and family members to engage at the earliest point in their experience

 

Following the report, Solent NHS Trust has stepped up its response to veterans and their families by offering a wider range of courses through the Recovery College in partnership with Solent Mind, which aims to give people the skills to support their own mental health recovery.

 

In addition, the report has informed the model of the High Intensity Service, which is due to be rolled out across Hampshire and Isle of Wight from 30 November.

 

The Chairman of Breaking Barriers, Professor the Lord Patel of Bradford OBE, said: “Trauma is not easy to comprehend. It creates disruption, it isolates, it separates us from what we know and who we trust. Our report set out to better understand it and how it impacts upon the armed service community and their families.”

 

David Noyes, Chief Operating Officer at Solent NHS Trust and retired Naval Officer, said: “Solent NHS Trust’s links with both serving and retired military personnel and their families is really important to us and we take our obligations through the Armed Forces Covenant extremely seriously. 

 

“Our commitment to service personnel is to provide an outstanding level of timely, responsive and specialist health care. Working with NHS England to support the Trauma in Mind report has enabled us to actively listen, allowing future services to be designed with to meet the unique needs of this group.  We look forward to announcing an enhanced service for Veterans in our region shortly.”

Accessing support

For emergency access to mental health support, please call NHS 111. 

Alternatively, for non-emergency appointments and advice, please call your GP surgery.

Talking Change, the free and confidential NHS mental health support service can be reached on 0300 123 4125 or by visiting www.talkingchange.nhs.uk The service is open between 8am and 7pm, Monday to Thursday, 8am-4pm on Fridays and between 9am and 12.30pm on Saturdays.

Positive Minds is run by Solent MIND. The service has a number of wellbeing advisors who can support Veterans and their families with  a range of issues from housing, money and work support as well as issues regarding bereavement low mood and anxiety. The service is open between 9.30am and 4pm, Monday to Friday, on 023 92 824795.  Alternatively, you can visit www.positivemindsportsmouth.org.uk

Children and young people can access mental health support through dedicated services. Your GP should be your first point of contact for non-emergency mental health support for children and young people.

For children and young people experiencing mental health emergencies during office hours, contact CAMHS, Monday to Friday between 9am and 5pm, on 0300 123 6632.

Out of office hours, if your child or young person cannot wait for help, you can access support from the Accident and Emergency department at the Queen Alexandra Hospital.  

Hive Portsmouth is a service to support the elderly and vulnerable in the community. This can include helping with food deliveries, prescription drop off and other things such as dog walking and welfare checks. If you are an individual residing in Portsmouth and requiring this support, please call 023 926 6709.

In need of urgent or crisis support: 

111: Call 111 or visit the NHS 111 website and speak to the NHS Mental Health Triage Service. This service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.

Samaritans: this is a national 24 hr service which you can call free on 116 123.

Shout: If you don’t feel able to talk on the phone you can text Shout on 85258 and talk to a volunteer.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.