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Solent NHS Trust rated among best following NHS staff survey

Employees have rated Solent NHS Trust as an organisation that provides great care and makes a positive difference to patients, the national NHS staff survey has found.

The Trust scored among the best nationally when compared with other combined community and mental health and learning trusts, for the second year in a row.

It was the top performing trust in five of the 11 key themes, including equality, diversity and inclusion (9.4 on a scale of 0-10), creating a positive speaking up ethos (9.7), having supportive immediate managers (7.5) and having a culture where patient safety is a top priority (7.4).

The Trust scored average, or above, across all 11 different themes.

Over 63 per cent of Solent colleagues responded to the survey – which equates to 2149 people, the highest ever response rate at the Trust.

Sue Harriman, Chief Executive of Solent NHS Trust, said: “Diversity and inclusion remains a top priority for us as an organisation; developing a culture where everyone counts. The NHS Staff Survey results show that we are the best performing organisation of our type, nationally, within this area.

“This is testament to our on-going work to encourage people to think about diversity and inclusion, and the different needs of others; employees, patients and people in our communities.”

In 2019, the Trust was awarded by NHS England’s Chief Executive Sir Simon Stevens for its positive speaking up culture.

Sue said: “We were acknowledged as a workplace that gives people the freedom and confidence to speak up which has an impact on the care that we provide. The survey highlights how we continue to develop our culture of speaking up and that colleagues feel comfortable to raise concerns.

The survey also highlighted some areas which need improvement.

“We know that demand continues to increase for healthcare in community and mental health services and that has resulted in some colleagues sharing that it is not always easy to meet the demands of the role,” Sue said.

“The health and wellbeing of our people remains our top priority and we will continue to identify things we can do differently, so that we have more time to care for ourselves, each other and our patients.”

Read our survey headline results here.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.