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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


“My journey into healthcare has been one filled with a passion for making a difference in people’s lives.”

Today (1 March 2024) is Overseas NHS Workers Day, celebrated nationally to recognise the extraordinary contribution that people who have migrated to the UK have made whilst working in the NHS.

Ahmad Al Jammal, Senior Heart Failure Nurse at Solent NHS Trust, reflects on his time in the NHS since joining in January 2023.

“My journey into healthcare has been one filled with heart, dedication, and a genuine passion for making a difference in people’s lives. Fast forward through a Bachelor’s Degree in Nursing from the Lebanese American University (LAU), I found myself pursuing a Master’s in Adult Gerontology at the American University of Beirut (AUB).

“In my current position, my daily responsibilities encompass coordinating the treatment plans for heart failure patients, conducting initial assessments, and actively collaborating with patients and their families. In this role, I can shape clinical decisions and ensure the seamless execution of discharge plans. It's a position that calls upon my leadership skills and diagnostic reasoning expertise to contribute to the wellbeing of those under my care.

“Before landing here, amidst global challenges, I undertook a vital role of implementing COVID-19 safety measures in refugee camps as a Community Health Registered Nurse at Humedica in Lebanon. This involved engaging in triage, maintaining accurate record-keeping, and establishing collaborative efforts with various organizations for referrals and medical services, all of which seamlessly integrated into my daily routine.

“And you know what? All my efforts haven't gone unnoticed. During my years as a nursing student, in 2016, Lebanese American University honoured me with the Shake Ketefian Award, acknowledging my compassion, clinical reasoning, and professional communication. The subsequent year brought the Inspirational Nursing Student Award, recognising my ongoing commitment to the nursing profession and exceptional leadership as the president of the nursing club.

“Beyond the hustle, I've actively embraced leadership roles, transitioning from Vice President of the Nursing Club at LAU to Vice President of the Lebanese Nursing Student Association. My commitment to continuous learning is evident in my participation in esteemed professional organisations such as the Heart Failure Association (HFA), Association of Cardiovascular Nursing and Allied Professions (ACNAP), and British Society of Heart Failure (BSH).

“Away from the charts and stethoscopes, I find joy in camping, hiking, swimming, and cooking – the little things that make life colourful. Being fluent in both Arabic and English helps me connect with a diverse patient population, adding a personal touch to the care I provide.

“So, there you have it – not just a CV but a story of a guy who's driven by heart, passion, and a genuine desire to bring a positive change to the healthcare world. If you're an overseas nurse dreaming of making a mark, peek into my journey – it might just be the inspiration you're looking for!”

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.