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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


International Women’s Day – Working in Estates

Today (8 March 2024) is International Women’s Day. With this year’s chosen theme focusing on ‘Inspiring Inclusion’ we sat down with Joanne Bertelsen to find out what inclusion means to her.

Joanne has worked in the NHS since 2007 and currently works in our Estates & Facilities Department as a Senior Project Manager. Prior to this, she worked in Administrative and Executive PA roles before joining Solent as a Project Officer in 2015.

Speaking about her career to date, Joanne said: “I am very proud of my career route, the variation in my roles has allowed me to undertake new challenges that have helped with my own personal development.

“Being a woman in quite a male-dominated field and working with senior colleagues whilst in a junior role, has shown its challenges. However, by maintaining a respectful and professional approach, demonstrating my knowledge, and delivering on my commitments, any early issues were conquered.

“I would like to think by sharing my story, it will help to inspire the next generation of women in Estates. My biggest tip would be to “do you” – know your strengths and your personal style, be responsible for your personal development, and be consistent – build your reputation.  Always take an opportunity when it arises, even if it scares you! 

“Don’t be afraid to share your experience or knowledge with others; everyone has a perspective to share, so build relationships with a broad range of colleagues and be open to their viewpoints. Don’t compare yourself to others, have confidence in yourself and that will help overcome a lot of hurdles!

“I love my job, especially the people I get to meet and work with. It’s a very inclusive environment, we value and support each other, and we challenge each other to improve and be our best. Balancing a career with a busy home life can be a challenge, as priorities are constantly being juggled, but support from my family and line manager is invaluable and hugely appreciated.”

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.