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Serving up Christmas cheer – Terry’s volunteering experience

During the holiday season, clinical staff and volunteers work tirelessly to make patients’ Christmas experience as positive as possible. Among them was Terry Quarrington, a Procurement team member at Solent NHS Trust who volunteered on the Fanshawe Wing in Royal South Hants Hospital in Southampton on Christmas Day.

Terry spent his time chatting to patients, serving food, pulling crackers and making drinks.

“Volunteering on Christmas Day is something I do every year. In the past I’ve delivered food to the elderly and kept people company, however this is my first year at the Royal South Hants. I decided to do this instead of giving money to charity as whilst I am still able to physically help, I get to see first-hand the difference it makes. Coming from a big family, I am very grateful for the support network I have around me and I wanted to give some of that back,” said Terry.

For many, Christmas is a time of celebration; however, for patients in hospital, it can be a lonely time, spent away from family and friends.

“There were mixed emotions on the day, obviously patients wouldn’t have chosen to spend Christmas there, but the staff were all in high spirits. They were determined to make the day as special as it could be. It was a shock to see that some patients had no visitors on Christmas Day, but I’m glad I could be there to provide some company and be someone they could talk to.

“I think people forget that patient care and hospitals still run as usual over the Christmas period, whilst others are at home opening presents and eating lovely meals with friends and family, the NHS still carries on working, doing its thing!” Terry added.

Thank you to Terry for sharing his heartwarming volunteering experience. If you would like to volunteer at Solent, learn more here.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.