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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


World Patient Safety Day - Lucky's story

World Patient Safety Day (17 September) aims to raise global awareness about patient safety and call for solidarity and united action by all countries and international partners to reduce patient harm. 

Alongside Communities is the Solent approach to engagement and inclusion and was co-created with people from our local communities - including community groups, voluntary organisations and people who work in our services. It describes our ambitions to improve health, reduce health inequalities and improve the experience of care for people who use our services.

Lucky Haque, a Patient Safety Partner, has come on board as part of this work. We find out more about Lucky as well as what it means to work alongside communities and patients to ensure we keep everyone safe and well.

“My role as a patient safety partner is to be a vital pair of eyes and ears to ensure patient safety and compliance is at it’s best. It’s also to co-produce patient safety initiatives within Solent with voices and thoughts from people in our diverse communities.

“One of the most important things about my role is to be a friend to patients, walk in their shoes, offer non-bias criticism, and offer views from a patient’s perspective.”

Lucky also tells of how she came about joining the Trust.

“I heard about the role from the community engagement team, and it’s been interesting so far. I’ve been visiting wards and speaking with patients to find out about their care, their concerns and what’s going well. Its very important that Solent looks at patient safety as a priority and can sort things when mistakes do get made, as they have an impact on patients and their families.

“Community engagement is also vital to this. At Solent we feel communities should be engaged with frequently to find out what the needs are, what challenges certain groups may be facing and how we can help solve this through the way we deliver care. Communities provide a wealth of knowledge and can help us make healthcare more accessible and to reduce health inequalities – their lived experience is extremely valuable.

“I am looking forward to continuing my work and listening to the stories and expertise that comes from meeting people from all walks of life, for the benefit of better care.”


Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.