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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


“Dear Nurse, True Stories of Strength, kindness and Skill"

A love letter to nurses and midwives everywhere.

Produced by the Royal College of Nursing.

A Kind, Cheery Voice


Victoria White, Clinical Nursing and Quality Manager

I was always lucky to know growing up that I wanted to be a nurse. I remember friends calling me crazy – “How can you deal with blood and sick?!” I always a fallback that if nursing failed me then I would become an air hostess as I could still look after people.

This motivation to become a nurse came form personal experience. As a young child I spent time in hospital and many days in my local doctor’s surgery waiting to sere my doctor or nurse who, by the time I was ten, knew me rather well. I remember sitting there one day hearing the phones ringing and the quiet chatting of patients in the waiting room – but the voice that stood out the loudest was the kind cheery voice of my local practice nurse. I remember saying “I want that to be me one day.”

In 2004, I started university on my chosen adult nursing course and those years gave me the experience and skills to start my nursing career. My career took me to many places, working in hospitals and the community. I was able to meet a lot of interesting people from all walks of life and learn a lot. However, I always knew that nursing in doctor’s surgery was where I wanted to. In 2016 I started my first nursing role in that same surgery I attended as a child. The same doctor who I had seen when I was younger was still there, though a little older and nearing retirement. I was then that nurse who started to see the children of friends I went to school with and the parents of those friends. I started to become the constant and recognisable friendly face, even when not at work.

Practice nursing gives the opportunity and privilege to support everyone when they are well, but also when people are at their sickest and in a moment of need. I have seen children grow and others pass on, but I get to know the families and their needs.

I have now moved on from my local surgery to expand my career in leadership in general practice and support new nurses and healthcare professionals, but the job remains the same – caring for the local population as a practice nurse, which I feel extremely honoured to be.

I am always grateful to those in my childhood who inspired me to become a nurse through kindness and caring ways and I am always hopeful that I too can pass this passion on to the next generation.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.