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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Healthcare Support Workers - Sarah's story

Sarah has been a Healthcare Support Worker with Solent since the start of 2019.  Prior to her current role, as a specialist Children’s Nursing Support Worker at Battenburg Children’s Centre in Portsmouth, she worked in London as a Community Nursery Nurse.  Taking career breaks to have children and support her family, Sarah has worked directly in education as a Teaching Assistant and for other NHS Trusts.

In her current role, Sarah supports both the School Nursing Team and our Health Visiting Team in Portsmouth. Her role is extremely demanding but incredibly rewarding, taking all her skills as a healthcare professional and her teaching experience with children to ensure that our youngest service users get the most from their appointments and treatments.

Talking about her varied role, Sarah said: “I love that I get to support children regardless of their medical condition, be it with play therapy or with psychological support and preparation before a medical procedure.  I’m there to empower the child, give them a voice and limit their exposure to hospital where possible.  Home is definitely best!”

Sarah has benefitted from support to extend her personal qualifications and is currently exploring a health play specialist foundation degree and Solent’s Apprenticeship offer, with a view to boosting her career as her family grows up.

Sarah added: “If you really enjoy making a difference to an ill or terminally ill child, the work is incredibly rewarding. Healthcare support workers are now being seen for the true professionals we are, and I love my job!”

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.