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The Solent Awards - “Patients and colleagues are always at the forefront of everything we do”

Thomas Pointing, Senior Physiotherapist
Thomas Pointing, Senior Physiotherapist

Here at Solent NHS Trust we are committed to giving great care to our service users. The Solent Awards are a chance to celebrate colleagues who really make a difference.

 

One of our nominees is Thomas Pointing, a Senior Physiotherapist at Solent. Thomas joins us to share his nomination story in which he demonstrates excellent care and compassion towards a patient.

 

He explains: “I had just finished up with my patients for the day when I received a call from one of my colleagues asking for some advice on a difficult situation a patient was facing. I advised him, due to the information he provided me, that it is likely the patient would need an ambulance and to call 999. My colleague then informed me the patients’ phone battery was on 5%. Due to this I said that I would drive up to meet him so he wouldn’t be on his own and had a way of contacting others if his phone died.

 

“I arrived at the patients’ house. An ambulance had been called and we were told it would be a longer than usual wait until the ambulance arrived. We made sure that the patient was comfortable, we provided support to the family, especially the patient’s son who was struggling with the burden of caring for his parents. He was able to offload slightly which helped him. During our time there, it became apparent the situation wasn’t as bad as we first suspected, but they did still need to be seen. We called for an ambulance update after  a while and was told one would arrive as soon as possible. After discussing the situation with our manager, the patient was stable and didn’t require us to stay any longer, so we provided the family with escalation details and left.

 

“I love working for Solent because our values align so well, and patients and colleagues are always at the forefront of everything we do.”

 

To make your own nomination or to vote for your winner please visit www.solentawards.nhs.uk

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.