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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


The Solent Awards - “Patients and colleagues are always at the forefront of everything we do”

Thomas Pointing, Senior Physiotherapist
Thomas Pointing, Senior Physiotherapist

Here at Solent NHS Trust we are committed to giving great care to our service users. The Solent Awards are a chance to celebrate colleagues who really make a difference.


One of our nominees is Thomas Pointing, a Senior Physiotherapist at Solent. Thomas joins us to share his nomination story in which he demonstrates excellent care and compassion towards a patient.


He explains: “I had just finished up with my patients for the day when I received a call from one of my colleagues asking for some advice on a difficult situation a patient was facing. I advised him, due to the information he provided me, that it is likely the patient would need an ambulance and to call 999. My colleague then informed me the patients’ phone battery was on 5%. Due to this I said that I would drive up to meet him so he wouldn’t be on his own and had a way of contacting others if his phone died.


“I arrived at the patients’ house. An ambulance had been called and we were told it would be a longer than usual wait until the ambulance arrived. We made sure that the patient was comfortable, we provided support to the family, especially the patient’s son who was struggling with the burden of caring for his parents. He was able to offload slightly which helped him. During our time there, it became apparent the situation wasn’t as bad as we first suspected, but they did still need to be seen. We called for an ambulance update after  a while and was told one would arrive as soon as possible. After discussing the situation with our manager, the patient was stable and didn’t require us to stay any longer, so we provided the family with escalation details and left.


“I love working for Solent because our values align so well, and patients and colleagues are always at the forefront of everything we do.”


To make your own nomination or to vote for your winner please visit

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