Skip to the content

Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Meet Ted and his teddy - the masked bear helping him feel safer with his care

Ted is a lively three-year-old boy who loves people and life to the full. Ted has Down Syndrome and accesses Solents Childrens Therapy Service. Due to his health needs, he was advised to shield during the original lockdown restrictions, earlier this year. However, when he finally went out for a routine bladder screening at the Queen Alexandra Hospital (QA) in Portsmouth, things didnt quite go to plan.

Teds mum Alice explained: Ted absolutely loves people and usually attends all of his medical appointments without a fuss.

“When we arrived at the QA hospital and set eyes on the staff in their full Personal Protective Equipment (PPE), which included a full gown and visor, he became really distressed and was screaming. It was a really traumatic experience for us both.

“Later on, we had an appointment with a play therapist. The whole waiting room is full of soft play furnishings and its very bright, warm and inviting. However, when Ted saw the play therapist coming towards him in full PPE, he became upset again and tried climbing back into his pushchair, which is really unlike him.

“We concluded that it could have been the masks that were frightening him. During his shielding, he hadnt been out and seen anyone with masks. Hed returned to nursery, but they dont wear masks there and we obviously dont wear them in the house, so he really hadnt witnessed people wearing masks.

From the start of the pandemic, all healthcare workers have been required to wear full Personal Protective Equipment (PPE) whilst working with patients, to protect themselves and those they are treating. However, it soon became evident that some children were a little anxious about attending assessments where people were wearing facemasks and full PPE.

Solent NHS Trust, which provides community and mental health services for adults and children across Hampshire and the Isle of Wight, put a call-out on its social media channels asking people to make masked bears for frightened children. The scheme took off, and people and community groups began sending in hundreds of bears.

One of these people was Suzy Jackson. Alice spotted Suzys appeal on social media and decided to get in touch.

“When I read Suzy Jacksons post calling for knitters to make masked bears for frightened children, I took the plunge and contacted her about Ted,Alice said.

“It felt a little cheeky to ask for a bear because Suzy was calling for people to help make the masks not have them! She was so lovely and the bear she provided even came with the same burgundy scrubs that Teds medical team in the hospital wear. His bear, which he takes everywhere, comes with a removable mask. It seems to have made a difference as he realises that the mask goes up and down and that you can see real people behind the mask. We havent been back for the bladder scan yet, so well have to wait and see if how much Teds masked bear helps.

Suzy is a retired NHS Regional Manager of GP Surgeries, Walk-in Centres and Psychological Therapy Services. Below she explained how she got involved.

She said: “As Chair of Titchfield Jubilee Surgery Patient Participation Group, I have a lot of contacts. So, when my neighbour told me about the appeal, I decided to put a post out on Facebook to see if anyone would be interested in making the bears. The response was extraordinary. We heard from groups such as Voice4Titchfield, Voice4Whiteley, Voice4Fareham, Voice4Warsash and the Stubbington Matters.

“Most of the people that made the bears have been shielding so it’s wonderful that they feel they have contributed to something so wonderful and worthwhile. It’s helped them through a difficult time. We sourced crochet patterns too so that everyone could take part. Everyone had a role to play. One lady contacted me and said she wasn’t good at constructing the body parts together. Well, I prefer doing that bit, so I got her to send me all sorts of legs and arms through the post and I happily stitched. It’s been delightful! “

It has been an amazing response to a call out that originally came from Mia Wren, Operations Director for Children and Families at Solent NHS Trust. She explained how the idea came about and how it has helped many young children.

She said: “We recognised that young children who were having face to face contact with health professionals may feel daunted by the fact that they were now having to wear PPE. So, we thought if we were able to offer them a teddy in PPE for them to have that it might help ally their anxiety. We have had an incredible response and received well over 100 teddies coming in and they are still arriving!

“We place them in a sealed bag for a minimum of 72 hours to ensure no cross-contamination. We have used the teddies in Therapies service, Looked After Children and Child Protection Services, and Community Paediatric Medical services.

“We want to give a huge heartfelt thank you, to all the people that have helped to make masked teddies. There have been so many contributors from across the Solent region. Their care and attention in making these teddies have gone a long way to helping young children make sense and feel safe in these very challenging times. It has been an overwhelming response and it makes us all feel proud of the communities who are supporting us.”

If you would like to get involved with making either a knitted or crocheted masked bear, please contact for the knitting patterns. Please send your finished bears to Mia Wren, at the Adelaide Health Centre, Western Community Hospital, Southampton, SO16 4XE

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.