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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Urgent Response Services in Emergency Department

The Urgent Response Service in Emergency Department (URS in ED) is to prevent any unnecessary admissions to the hospital. If you are medically fit for discharge and can go home, we ensure a safe, organised, and supported community discharge plan.

Referral criteria

Referrals are made by Health and Social Care Professionals based at UHS.

Referrals are made by telephoning the team and face to face contact.

Clients can only be assessed if they are currently attending the Emergency Department.

Full service description

The Community Emergency Department Team is a multi-professional team of Clinical Nurse Specialist, Physiotherapist and Occupational Therapist.

We are employed by Solent NHS Trust, local provider of community service in Southampton. We also receive some funding from Southern Health NHS Foundation Trust.

What you can expect from URS in ED?

  • Assessed as an individual
  • High standards of care
  • Safe, co-ordinated discharge planning
  • Transition of care between the hospital and community services
  • Involvement of relatives and carers in discussion
  • Treated with dignity, compassion and all consideration given to cultural and religious diversity

Who can benefit from URS in ED?

  • Adult with ‘complex multiple needs’
  • History of falls and who have fallen
  • Not coping at home
  • Mobility problems
  • Vulnerable adult
  • Needs rehabilitation
  • Multiple chronic health problems
  • Mental health difficulties e.g anxiety, dementia

Other information & documentation

We also offer general advice on how you can stay healthy


Switchboard: 023 80 777 222 Bleep 9137

Contact Information


Emergency Department, University Hospital Southampton, Tremona Road, Southampton, SO16 6YD

Opening hours

  • Monday 8:00-20:00
  • Tuesday 8:00-20:00
  • Wednesday 8:00-20:00
  • Thursday 8:00-20:00
  • Friday 8:00-20:00
  • Saturday 8:00-20:00
  • Sunday 8:00-20:00

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.