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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Urgent Response Service (URS)

The URS is an integrated Health and Social Care Service responding to adults with a health crisis in Southampton to avoid hospital admissions and assist with hospital discharges.

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Referral criteria

  • Available to Adults who are registered with a Southampton City GP
  • Referrals can be made by Health and Social Care Professionals
  • Referrals can only be made by telephoning the team on 02380 833768
  • Referrals will be triaged for suitability and accepted subject to capacity

Full service description

URS is a multi-professional team who treat adult patients (18+) in their homes during a health crisis, with a focus on avoiding hospital admission and facilitating early discharge from hospital.  We have the ability to provide a 2 hour response time whereby the primary aim is to stabilise the patient at home providing skilled nursing care, therapy interventions, and care support.  Length of stay on our caseload is, on average, up to 7 days. 

Examples of intervention for patients on our caseload are:

  • Clinical Monitoring
  • Medication administration (including IV antibiotics)
  • ECGs
  • Equipment provision
  • Urgent Physiotherapy/Occupational Therapy
  • Personal care
  • Diet and Fluid support

Referral method

To refer a patient to our service, please telephone on the number above.  The patient’s details will be taken and you will then be transferred to a Shift Coordinator who will discuss the clinical crisis details and triage the referral for suitability / capacity. 

Contact Information

Admin Team


Sembal House, Handel Terrace, Southampton, SO15 2FH

Opening hours

  • Monday: 8:00am – 10:00pm
  • Tuesday: 8:00am – 10:00pm
  • Wednesday: 8:00am – 10:00pm
  • Thursday: 8:00am – 10:00pm
  • Friday: 8:00am – 10:00pm
  • Saturday: 8:00am – 10:00pm
  • Sunday: 8:00am – 10:00pm

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.