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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Stoma Care Service

The stoma care service provides education, informal counselling, lifestyle advice, health promotion, appliance management and support to clients who have or are about to have a stoma formed. The service involves both pre-operative and long term management of clients with a stoma.

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Referral criteria

All ages in Southampton City and South West areas of Hampshire PCT. 

Clients within Southampton University Hospital NHS Foundation Trust who have had a newly formed stoma, inpatients with an established stoma who require assessment, inpatients with a faecal fistula who require assessment and appliance management.

A specialist nurse from the stoma care service  liases with the colorectal specialist nurses when clients with colorectal cancer are referred to the service. 

Clients with non-malignant conditions are referred to the service by a colorectal consultant generally via a referral letter. 

Urology clients for cystectomy and ileal conduit are referred via fax following completion of a stoma care referral form by the urology specialist. 

Referrals are taken from all health care professionals including GPs, clients can also self refer. 

Referrals are taken be phone or letter. 

Open referral system for clinical assessment.

Full service description

The stoma care service will provide education, informal counselling, lifestyle advice, health promotion, appliance management and support to clients who have or are about to have a stoma formed.  The service involves both pre-operative and long term management of clients with a stoma. The stoma care service consists of a team of specialist nurses with a stoma care qualification. They assess clients and recommend appliances and accessory stoma products to be prescribed by the GP.

The stoma care service has the following objectives;

To provide specialist assessment and ongoing management from a stoma care specialist with a qualification in stoma care, 

To provide pre-operative and post-operative support to clients undergoing urological or colorectal surgery and stoma formation, 

To ensure clients are assessed by a stoma care specialist and prescribed appropriate stoma products, 

To ensure clients are prescribed and receive stoma care products, 

To provide a basic level of training to health care professional within the local acute trusts and primary care who may care for clients with a stoma, 

To support and react to relevant local and national support groups.  To review stoma care products and trial new products to ensure best practice, 

To continually monitor quality of care through clinical support. 

Stoma care clinics are held at the Bitterne Health Centre, Adelaide Healthcentre, Hythe Hospital, and Lymington Hospital by contacting the service for an appointment.

Referral method

Healthcare professional , GP or self referral by phone, letter or email

Other information & documentation

Local Support Groups

Solent Ostomates Support group (SOS)

Carole summer

Mobile: 07527 707069




David Morris

Wessex Urology Support Group

118 Durley Avenue




Tel: 02392 361048

Contact Information


Bitterne Health Centre, Commercial Street, Bitterne, Southampton, SO18 6BT

Opening hours

  • Monday 8:30 am - 4:30 pm
  • Tuesday 8:30 am - 4:30 pm
  • Wednesday 8:30 am - 4:30 pm
  • Thursday 8:30 am - 4:30 pm
  • Friday 8:30 am - 4:30 pm

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.