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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Southampton Community Independence Service East

The Community Independence Service (CIS) provides bespoke multi-professional rehabilitation, reablement and social care assessment and support. We specialise in falls prevention. We will work with you to achieve agreed goals to help you maintain your independence and well-being. You will be expected to actively participate in achieving goals by practising skills/exercises in between visits.

Whilst we are working with you we may offer the following:

  • an in-depth assessment of your needs
  • individualised rehabilitation and exercise programmes
  • falls assessment, education and prevention.
  • provision of appropriate equipment and adaptations to support independence, or advice about self-purchase.
  • support to independently access the community.
  • support to access a Personal Budget.
  • advice on wellbeing and health

Coronavirus (COVID-19) 

See the latest information and guidance on Coronavirus, read our important visitor guidance and access a range of health and wellbeing resources here.

Referral criteria

We accept referrals for adults and older people aged 18 and above who are registered with a Southampton city GP and/or live within the Southampton city boundary.

Referrals from health and social care professionals can be made using the CIS referral form and sending it to the relevant locality team email.

Self referrals are via Adult Social Care Connect on: 02380 833003

Full service description

The service is provided by a team of Health and Social Care staff including:

* Physiotherapists
* Occupational Therapy Assistants
* Associate Practitioners
* Care Managers
* Social Workers
* Consultants in Older Persons Medicine
* Administrative Staff

Sensory Services
Sensory Services take referrals for Southampton city residents with sensory impairment, the Team comprises of Specialist Rehabilitation Officers and Care Managers: Mobile Telephone: 07939 650487

Referral method

Referrals form: /userfiles/files/CIS REFERRAL FORM.doc


Other information & documentation

The service works in three locality teams covering the east, central and west areas of Southampton City. Contact details for the teams are as follows:

Julia Watts, Team Manager

· CIS East, Bitterne Health Centre, Commercial Street, SO18 6BT

· 0300 123 4026



Karen White, Team Manager

· CIS Central, Level A, Royal South Hants Hospital, Brintons Terrace, SO14 0YG

· 0300 123 4028


· N/A if no fax number


Sue Till, Team Manager

· CIS West, Adelaide Health Centre, William Macleod Way, SO16 4XE

· 0300 123 4027


Contact Information

Caren Lane

0300 123 4026

Bitterne Health Centre, Commercial Street, Southampton, SO18 6BT

Opening hours

  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 5:00pm
  • Thursday: 8:30am - 5:00pm
  • Friday: 8:30am - 5:00pm

Special Notice
Closed evenings, weekends and bank holidays.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.