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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Kite Unit

A Neuropsychiatric Rehabilitation Service for people after a brain injury whose impairments are largely in the cognitive, behavioural or mental health spectrum.

You can find out more about the Kite Unit and take a virtual tour here:

Coronavirus (COVID-19) 

See the latest information and guidance on Coronavirus, read our important visitor guidance and access a range of health and wellbeing resources here.

Referral criteria

Men and Women aged 18 years and over who have a cognitive neurological impairment and who have rehabilitation needs that require the skill of at least three members of the multidisciplinary team.  Patients must have the potential to benefit significantly from time limited involvement.

A cost per case service with no geographical boundaries.

Full service description

A neuro psychiatric rehabilitation service for individuals with a brain injfury whose impairments are largely in the cognitive, behavioural or mental health spectrum.

Providing multidisciplinary care to help with assessment, treatment, rehabilitation and disability management for people requiring slow stream rehabilitation that may not be available from other services.

Referral method

Referrals from any health professional.

Other information & documentation

Exclusion Criteria We are unable to meet the needs of:

individuals with non-neurological problems or multi pathology.

Patients with neuro-degenerative diseases where the current problem does not need specialised neuro rehabilitation.

Although a locked environment, it is not a secure unit.  Individuals that require more intensive psychiatric/behaviour services will not be admitted and/or may be referred to other services after assessment.

Contact Information

Barbara Robertson

0300 123 5044

Western Community Hospital, William Macleod Way, Millbrook, Southampton, SO16 4XE

Opening hours

  • Monday: 12 am - 12 am
  • Tuesday: 12 am - 12 am
  • Wednesday: 12 am - 12 am
  • Thursday: 12 am - 12 am
  • Friday: 12 am - 12 am
  • Saturday: 12 am - 12 am
  • Sunday: 12 am - 12 am

Special Notice
The Kite Unit is an inpatient unit that is open 24 hours 7 days a week. Visiting times are between 2-4pm and 6-8pm every day. Alternative times can be pre-arranged with the Nursing Team.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.