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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Integrated Learning Disability Healthcare Services

We are a specialist team of clinicians delivering specialist services to people with a learning disability within the Portsmouth area.

Meet the team!

Click here to see a virtual tour of the Kestrel Centre. 

Coronavirus (COVID-19) 

See the latest information and guidance on Coronavirus, read our important visitor guidance and access a range of health and wellbeing resources here.

Referral criteria

  • An IQ below 70 and severe impairment of social functioning
  • Having a significant problem with managing across all areas of day to day life
  • Both these problems manifest before the age of 18

Full service description

The Learning Disability Healthcare Services are commissioned to reduce the health inequalities faced by people with learning disabilities and as such have two key aims:

• To facilitate improved access for people with a learning disability to all mainstream health services.
• To provide specialist healthcare services for people with a learning disability when required.

The delivery of our services, in line with these aims, will be facilitated by:

• Working with mainstream healthcare services to support them to make reasonable adjustments in order to improve access to services by people with a learning disability.
• Supporting service users as required by facilitating their access to and use of mainstream healthcare services and support.
• Facilitating the development of Health Action Plans for all service users who wish to have one.
• Supporting and guiding the development of information on general healthcare services and specialist learning disability services for service users, their families and carers.
• Facilitating increased involvement by service users, their families and carers in the planning, provision and audit of services to help ensure that services meet the needs, and respond to the wishes, of people with a learning disability.
• Providing specialist and/or multidisciplinary assessments, case management  and treatments across a range of settings.
• Providing training to professionals, carers and service users around better understanding and meeting the healthcare needs of people with learning disabilities.

To achieve this we strive to ensure that the following principles underpin our work. Our services will:

• Work collaboratively with colleagues in Social Care and the wider health community to create a seamless network of services that are easily accessed by service users, their families and their carers.
• Be flexible, responsive and appropriate.
• Ensure appropriate therapeutic interventions are delivered in order to meet assessed needs.
• Enable people to receive support whilst remaining within their local community and home setting.
• Ensure that service users who require out-of-area placements are actively supported and monitored, and, repatriated closer to home as soon as is appropriate.
• Promote the availability of good quality information to help service users, their families and carers make informed choices.

Learning Disability Healthcare Service Teams

The service comprises of 4 teams that each work in partnership to deliver the identified outcomes for individuals that maximises both health benefits and resource efficiencies.  Clinical pathways integrate all the service elements to deliver seamless care with the patient at the centre of their care. The 4 component teams are:

Community Learning Disability Healthcare Team
Learning Disability Hospital Liaison Team
Complex Healthcare Team (Intensive Outreach Service)
Intensive Support Team (Intensive Outreach Service)

Referral method

Referrals can be made through SystmOne or by completing a referral form. Forms can be requested by contacting the Kestrel Centre. 

Contact Information

Ian Chalcroft

0300 123 4019


The Kestrel Centre, 2nd floor, Mountbatten Gallery, Civic Offices, Guildhall Square, Portsmouth, PO1 2GJ

Opening hours

  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 5:00pm
  • Thursday: 8:30am - 5:00pm
  • Friday: 8:30am - 4:30pm

Special Notice
The Community Learning disability nurses and MDT members work predominantly 8.30am - 5pm Mon - Thurs. 8.30 am - 4.30pm Fri.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.