Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

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Homeless Healthcare Team

A multi-disciplinary primary care team providing care to homeless people in Southampton.

Coronavirus (COVID-19) 

See the latest information and guidance on Coronavirus, read our important visitor guidance and access a range of health and wellbeing resources here.

Referral criteria

The team will register anyone who is homeless* in Southampton and is not appropriately registered with a local GP.

*Homeless includes people sleeping rough, living in hostels or other temporary accommodation, families in emergency accommodation or refuge houses for victims of domestic violence or human trafficking, and Gypsies and Travellers on illegal encampments.

Individuals can self-refer by presenting to the Two Saints Day Centre, 30 Cranbury Avenue in Southampton between 09:00 and 16:00 Monday to Friday. Alternatively, you can telephone us on 0300 123 3991 to book a registration appointment.


Referrals to the Mental Health team come via the GPs and Nursing staff at the Homeless Healthcare Team in the first instance


Families should initially be seen by their locality Health Visitor who can refer into the Homeless Healthcare Team health visitors if necessary.

Referrals to the Mental Health team come via the GPs and Nursing staff at the Team in the first instance

GP surgery registration is open to anyone over the age of 18 who finds themselves without secure accommodation in the City of Southampton

Only general enquirers should be sent to: diana.hogsflesh@nhs.net

Emails relating to our registered patients should be directed to our generic email box and the sender should call ahead using the details below for this.

Full service description

The Homeless Healthcare Team provides primary healthcare to registered patients. 

The Team also provides specialist Health Visting care to families who are homeless but who will be registered with a local GP surgery. 

The Team also provides specialist Mental Health care to people who are homeless and who may be registered with a local GP surgery.

Other information & documentation

The Team are happy to be contacted for advice. 

Phone lines are open 08:30-16:30. *Between 16:30 and 18:30 Monday - Friday telephone calls will be directed to Solent GP Surgery.

General enquiries only to diana.hogsflesh@nhs.net

For emails containing PID (Personal Identifiable Information) please call ahead on 0300 123 3991 for our secure email address.

 

Contact Information

Diana Hogsflesh

0300 123 3991

N/A

diana.hogsflesh@nhs.net

30 Cranbury Avenue, Southampton, SO14 0LT

Opening hours

  • Monday: 9:00 am - 4:00 pm
  • Tuesday: 9:00 am - 4:00 pm
  • Wednesday: 9:00 am - 4:00 pm
  • Thursday: 9:00 am - 4:00 pm
  • Friday: 9:00 am - 4:00 pm

Special Notice
Access to the surgery via the Two Saints Day Centre is from 09:00 – 16:00 Monday to Friday and phone lines are open 08:30 – 16:30. *Between 16:30 and 18:30 Mon – Friday telephone calls will be directed to Solent GP Surgery

Helpful information

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.