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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

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Crisis Resolution Home Treatment Team (CRHT)

The Crisis Resolution Home treatment team are part of the available support for those suffering with mental ill health in Portsmouth. CRHT are a team of experienced mental health nurses, Social workers, Occupational Therapists, support workers, doctors and a psychologist.

What we offer

CRHT aim to provide safe and effective home-based assessments and treatment for adults experiencing urgent mental health problems. Urgent is defined as otherwise requiring hospital admission within 48 hours. Where appropriate, these services are provided as an alternative to hospital admission.

CRHT will support people by telephone, or home visit according to clinical need. We may undertake an assessment or appointment visit on the St Mary’s Community Campus site, by prior arrangement.

Sometimes CRHT will receive a referral and may consider another service more appropriate. Transfer to this service will be completed with consideration given to your needs and risks.

There is no facility at St Mary’s for self-presentation, so please do not come to St Mary’s Hospital unless you have an appointment with CRHT. CRHT do not currently accept self-referrals.

What to expect

CRHT will make contact with you (service user) within four hours of receiving the referral and will try to see you within 24-48 hours or sooner if necessary for an assessment.

CRHT are available seven days a week, 24 hours a day all year. We provide a reduced service from 10pm - 8am (overnight), including telephone support for service users under secondary mental health care.

Emergencies

CRHT are not an emergency service and are unable to support with threats of violence or harm. If you have immediate concerns about yours or someone you care for safety, please call the Police on 999.

Referral criteria

People over 18, who are currently seeing another mental health professional or team within Solent NHS Trust can self-refer by telephone.

If you are not currently receiving support from Mental Health Services in Portsmouth, we are unable to accept self-referral at this time. Please firstly contact your GP or call 111. This service has Mental Health Practitioners available to offer support and are able to make onward referral to the correct service to meet your needs.

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Full service description

We are a team of experienced mental health nurses, support workers, doctors and a psychologist. We aim to provide safe and effective home based assessments and treatment for adults experiencing urgent mental health problems.

Where appropriate, these services are provided as an alternative to hospital admission.

The Crisis Resolution Home treatment team are part of the available support for those suffering with mental ill health in Portsmouth. CRHT are a team of experienced mental health nurses, Social workers, Occupational Therapists, support workers, doctors and a psychologist.

Referral method

Professional referrals are accepted for adults over the age of 18, experiencing a mental health crisis. CRHT accepts referral from a variety of different professionals and services including the police and other qualified Mental Health professionals. CRHT encourage you to call to discuss any concerns. CRHT may however direct you to another more appropriate team or service in the first instance.

CRHT also act as the Single Point of Access (SPA) for Adult Mental Health referrals.

Other information & documentation

CRHT will make contact with you (service user) within four hours of receiving the referral and will try to see you within 24-48 hours or sooner if necessary for an assessment.

CRHT are available seven days a week, 24 hours a day all year. We provide a reduced service from 10pm - 8am (overnight), including telephone support for service users under secondary mental health care.

Contact Information

CRHT

0300 123 3924

N/A

1st Floor, Block A, St Mary's Community Health Campus, Portsmouth, PO4 8FE

Special Notice
CRHT are available 24 hours a day throughout the year. We provide a reduced service from 10pm - 8am (overnight), including telephone support for service users under secondary mental health care.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.