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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Community Bladder and Bowel Service Southampton

The Community Bladder & Bowel Service is an excellent service for patients, carers and relatives and has several different elements to the service. With any service like this, there is a tendency to focus on pad provision for patients and not treatment, this service is different and ensures that patients get extensive treatment to try to resolve and improve conditions rather than just relying on pad provision.
Patients will be treated with dignity, compassion and consideration will be given to cultural and religious diversity.

The team consists of: 

  • Bladder & Bowel Nurse Specialists who are all advanced clinical practitioners in
    conservative therapies for bladder and bowel problems.
  • Women’s Health Physiotherapist (for patients with a Southampton GP).
  • Nurse Auxiliaries’, Clinical Support Facilitators’ and Administrative staff who work alongside the clinical team.

Coronavirus (COVID-19) 

See the latest information and guidance on Coronavirus, read our important visitor guidance and access a range of health and wellbeing resources here.

Referral criteria

We operate an OPEN REFERRAL system to any individual who has a Southampton City or West Hampshire GP (if you have any queries regarding this, please contact us).

Full service description

How our service can help

Our service can help in a number of different ways. We provide the basic Level 1 assessments for patients both in clinic and in the community. This involves assessment of their bladder and bowel needs, reassessment of product needs both in terms of size and type of product and ongoing review of these patients.

Our specialist qualified nurses and Women’s Health Physiotherapist provide Level 2 assessments for more complex patients, which could include:

  • Assessment to include physical vaginal and/or rectal examination (for bowel management) as appropriate and with consent of patient.
  • Bladder scans to determine whether the patient has residual urine. Please note, no anticholinergic agent medication should be given prior to a bladder scan.
  • Uroflowmetry to help the diagnosis of obstruction, stricture, and poor bladder pressure.
  • The development of a management treatment plan that the patient can take ownership.
  • Treatment such as bladder retraining, biofeedback, and pelvic floor exercises. Our staff are fully trained in these areas and have regular updates.
  • Acupuncture
  • Intermittent Self-catheterisation (ISC)
  • Follow up appointments for Prostate and Bladder Surgery
  • Prescription of containment products if required, which includes pads.

Other services 

  • Training and education
  • Home Visits (within Southampton City)
  • A Home Delivery Service of continence products to people in their own homes
  • Advice and fitting of suitable continence aids and appliances
  • The service offers a range of advice to patients, carers, and healthcare professionals

Referral method

Southampton & West Hampshire

Referral form coming soon.


Adult Community Bladder and Bowel Service
Bitterne Health Centre
Commercial Street
SO18 6BT

Tel: 023 8071 8833

Please email referral forms to:

Contact Information

0300 123 3795

Bitterne Health Centre, Commercial Street, Bitterne, Southampton, SO18 6BT

Opening hours

  • Monday: 8:30 am - 4:30 pm
  • Tuesday: 8:30 am - 4:30 pm
  • Wednesday: 8:30 am - 4:30 pm
  • Thursday: 8:30 am - 4:30 pm
  • Friday: 8:30 am - 4:30 pm

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.