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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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Child Protection Team Southampton

Solent West Community Paediatricians provide an acute medical service for children who may have experienced physical or sexual abuse or neglect.

Our admin team are office based, but our clinics take place at the Magnolia Centre, Southampton General Hospital, a purpose-built, child friendly suite.

We accept referrals (on the number below) from police, Social Care and health professionals.

If you are a member of the public and have concerns about a child, please call either your local Social Services duty team, or the NSPCC hotline on 0808 800 5000.

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Referral criteria

Children and young people aged 0-16 years (19 if attending a special school or with other learning difficulties, or already known to the Children in Care team) registered with a GP in the Southampton or South West Hampshire area who may have experienced acute or ‘historic’ physical or sexual abuse or neglect. 

Acute referrals are made via the child protection service hotline number: 0300 123 6662.  Social Services or police requesting a medical assessment will be asked to complete a brief referral form before the specialist nurse or on-call doctor calls back.

Full service description

Community paediatricians provide a child protection medical service for children who may have experienced abuse. The service aims to focus on the physical and emotional health needs of children and young people with their carers.

Children and young people may attend pre-booked appointments at a clinic; in some circumstances where there are recent signs or symptoms they may be seen urgently.

Paediatricians work closely with the specialist nursing team and, where necessary, with colleagues from the Police and social services to ensure the best possible health care is provided for the client.

The service consists of community paediatricians and specialist nurses.

Callers seeking advice about a non-urgent situation will be called back by a specialist nurse or the Named or Designated Doctor.

Contact Information

Child Protection Team

0300 123 6662

Adelaide Health Centre, William Macleod Way, Millbrook, Southampton, SO16 4XE

Opening hours

  • Monday: 9:00 am - 5:00 pm
  • Tuesday: 9:00 am - 5:00 pm
  • Wednesday: 9:00 am - 5:00 pm
  • Thursday: 9:00 am - 5:00 pm
  • Friday: 9:00 am - 4:30 pm

Special Notice
The Out of Hours service operates from 5pm to 7pm Monday to Thursday and 4.30pm - 7pm on Friday. There is also a service on Bank Holidays from 9am to 7pm. On calling the Hotline number 023 8071 6629, an alternative out of hours number will be given to you on our voicemail message.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.