Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

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Accessible Information Team

The Accessible Information Team helps to make patient information easier to understand. We work directly with services in Solent NHS Trust to help them communicate with patients who need extra support with communication.

 

Coronavirus (COVID-19) 

See the latest information and guidance on Coronavirus, read our important visitor guidance and access a range of health and wellbeing resources here.

Referral method

Services and staff in Solent NHS Trust can contact us for support around accessible information. If a patient needs support with communication, they can ask their health care professional or email us for advice and support.

Other information & documentation

You can watch our short Accessible Information Awareness film here.

For information on the Accessible Information (AI) Standard please visit the NHS England AI Standard page.

Easy Read resources on health at https://www.easyhealth.org.uk/

 

 

 

Contact Information

accessibleinfo@solent.nhs.uk

Office 24, Portsmouth Enablement Centre 1st floor, St Mary's Community Healthcare Campus, Portsmouth, PO3 6AD

Opening hours

  • Tuesday: 9:30am-2:30p
  • Wednesday: 9:30am-2:30p
  • Thursday: 9:30am-2:30p

Helpful information

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.