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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


2019 Annual General Meeting

Find out the answers to your questions from our 2019 Annual General Meeting below:


In line with the NHS Long Term Plan, there will be many developments in the way primary care (GP services) are provided and the services that will be offered to local populations via the establishment of Primary Care Networks (PCNs) – this may include offering different referral routes to that which have traditionally been provided.

All clinical contacts are captured on one of our clinical records systems as defined by national and commissioner requirements.  These systems allow us to identify if a contact was face-to-face or not. We are then able to report against contacts using these groupings.

The Academy provide a range of opportunities for people to be involved in research and improvement projects from all age ranges, abilities and disabilities.

We have people from a range of ages involved in a  number of key groups ( Community Engagement Committee and Complaints Panel with recruitment to more in train)

We have developing links with a number of community networks for adults – Portsmouth City Carers Forum, Southampton Voluntary Action Group and MH Network, and plans for much more ( see below)

We have recently changed the specification of our experience of care feedback system to encourage a much wider range of people to tell us more about our services, to be implemented In April

In the future:
Between Jan 2020 and March will be coordinating a big programme of outreach to local community members and groups, to inform the development of the next engagement strategy. We will be looking for input from people from all areas that we serve and the range of people we serve. We aim to take their advice on how we can provide opportunities for people to be heard.

We will also be launching “Community Partners Programme”, where people from the locality can offer up their skills and expertise to help us improve our services and understand what matter most to our local community

Our website  hosts a service directory. Each service is listed within here and includes key information.  

We provide support, including guidance and providing workshops to our services in relation to accessible information. Our services should also be screening for communication and information needs and tailoring information to meet individual needs. To date, over 15,000 conversations have been recorded relating to communication and information needs.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.