2019 Annual General Meeting
Find out the answers to your questions from our 2019 Annual General Meeting below:
With STP & ICP is any opportunity for self-referral to some services- will benefit patients and providers e.g. GP
In line with the NHS Long Term Plan, there will be many developments in the way primary care (GP services) are provided and the services that will be offered to local populations via the establishment of Primary Care Networks (PCNs) – this may include offering different referral routes to that which have traditionally been provided.
All clinical contacts are captured on one of our clinical records systems as defined by national and commissioner requirements. These systems allow us to identify if a contact was face-to-face or not. We are then able to report against contacts using these groupings.
The Academy provide a range of opportunities for people to be involved in research and improvement projects from all age ranges, abilities and disabilities.
We have people from a range of ages involved in a number of key groups ( Community Engagement Committee and Complaints Panel with recruitment to more in train)
We have developing links with a number of community networks for adults – Portsmouth City Carers Forum, Southampton Voluntary Action Group and MH Network, and plans for much more ( see below)
We have recently changed the specification of our experience of care feedback system to encourage a much wider range of people to tell us more about our services, to be implemented In April
In the future:
Between Jan 2020 and March will be coordinating a big programme of outreach to local community members and groups, to inform the development of the next engagement strategy. We will be looking for input from people from all areas that we serve and the range of people we serve. We aim to take their advice on how we can provide opportunities for people to be heard.
We will also be launching “Community Partners Programme”, where people from the locality can offer up their skills and expertise to help us improve our services and understand what matter most to our local community
Our website hosts a service directory. Each service is listed within here and includes key information.
We provide support, including guidance and providing workshops to our services in relation to accessible information. Our services should also be screening for communication and information needs and tailoring information to meet individual needs. To date, over 15,000 conversations have been recorded relating to communication and information needs.