Skip to the content

Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Josh's story

Josh Young, Advanced Nurse Practitioner at Solent GP Surgery
Josh Young, Advanced Nurse Practitioner at Solent GP Surgery

"Transferring some of our usual practices to digital forms, such as e-consults has really transformed the way we provide care for our patients. It has allowed us to communicate with them over the phone in real time, quickly and efficiently with patients being able to receive prescriptions, book appointments and arrange video consultations without having to leave their home. 

Now, looking to the future, we think digital forms of care will become a major part of our service allowing us to see and treat more people than we usually would. We also think it will be a benefit to those with busy lives as they will not need to take time out of their day to have to come in to see the doctor or nurse."

Back to Chapter three: Our strategic priorities.'

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.