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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Hampshire and Isle of Wight Out of Hours support for carers

We know caring for a loved one can take place 24 hours a day, 7 days a week. The following organisations and services provide Out Of Hours support to carers across Hampshire and Isle of Wight.



Contact Details

Core Service Hours

Emergency Out of Hours - Adult Social Care Number

Isle of Wight

Carers IW
Riverside Centre
They Quay
Newport Isle of Wight
PO30 2QR

01983 533173

Mon – Fri 8am – 8pm
Sat – Sun 10am – 4pm   
Emergency only outside of regular service hours

IOW out of hours adult social services  01983 821105


Hampshire: Andover Mind Carer Support
Westbrook Close
South Street
Andover, SP10 2BN

01264 332297 select option 3

Mon-Fri 9am - 5pm

Adult Health and Care Hampshire out of hours: 0300 555 1373


Portsmouth Carers Service
Carers Centre
117 Orchard Road

02392 851864

Mon-Thurs 9am -5pm
Fri 9am-4.30pm
Out of hours answerphone out of hours is monitored and responded to during office hours

Portsmouth Adult Social Care: 02392 680810


Unpaid Carers Support Southampton
14-15 Brunswick Place,
SO15 2AQ

02380 832253

Monday to Friday 9am- 5pm

Southampton Adult Social Care
provided by Hampshire CC  0300 555 1373



Contact Details

Additional Details

North Hampshire

Crisis Safe Haven

Tel 03000 303 5772

Available from 6pm-10pm, 365 days; Support with emotional and practical help to individuals experiencing mental health crisis. Visit

Across various areas in Hampshire

Solent Mind

Tel 023 8202 7810

Provide links to helplines and local support services. Visit


The Lighthouse Southampton Crisis Lounge (Solent Mind)

Text 074 5127 6010  and someone will contact you via telephone or text

Support available Monday-Sunday from 4:30pm-11:30pm


Adults Safe Haven (Havant and East Hants Mind)

Tel 0300 303 1560

365 days a year from 6pm-10pm


The Princess Royal Trust for Carers in Hampshire

To make a refferal: Tel 023 8202 7810                            To activate your emergency plan: Tel 0800 169 1577

Support in developing an emergency plan

Name  Contact Details Core Hours Additional information
Carers UK Tel 0808 808 7777 Monday to Friday, 9am-6pm (excluding bank holidays) You can contact them directly via email at
The Carers UK Forum Online community of carers available to Carers UK members 24 hours a day, 365 days a year A few words from a fellow carer who understands what you’re going through can be a lifeline - log in and join the conversation.To find out more, visit
Samaritans Tel 116 123 or                                                   email 24 hours a day, 365 days a year  
NHS 111 for health related support 111 24 hours a day, 365 days a year Call this service if you are feeling unwell and need a telephone health assessment
Shout text 'HANTS' to 85258 (free service) 24 hours a day, 365 days a year Shout is the UK's first and only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. Information about the service:
Age UK's Silver Line Tel 0800 470 8090 24 hours a day, 365 days a year A free, confidential, 24 hour helpline for individuals over the age of 55 providing friendship or support for those experiencing feelings of isolation, worry, or loneliness. 


Contact Details

Core Hours

Additional information

Alzheimers Society

Tel: 0333 150 3456

Monday to Wednesday: 9am-8pm                                    Thursday and Friday: 9am-5pm                                        Saturday and Sunday: 10am-4pm

Calls charged at standard local rate. This is their dementia support line, visit:                                                                                                         For callers who do not have English as their language of choice, a simulataneous langugage translation service is available. Please call the English-speaking support line, say the English word for the language you would like to use, end the call and wait An interpreter will usually call you back within 5 minutes.                                                      If you have speech or hearing difficulties and have a textphone or an adapted computer, you can use Text Telay on 18001 0300 222 1122

Mcmillan Cancer Support

Tel 0808 808 0000

8am to 8pm

Support line offers free, confidentual support to people living with cancer and their loved ones

Parkinson's UK

Tel 0808 800 0303

Monday to Friday: 9am-6pm                                                   Saturday: 10am-2pm                                                             Closed Sundays and bank holidays

Free confidential service providing support to anyone affected by Parkinson's (including family and carers)

MS Society

Tel  0808 800 8000

Monday- Friday: 9am-7pm                                                                                                  Closed on bank holidays

Offering a free and confidential listening ear, the MS Helpline is available for carers and families and anyone affected by MS. You can also email


Contact Details

Core Hours

Additional information


Call 0800 1111

24 hours a day, 365 days a year

Childline offers the free, confidential support line. You are also able to chat online with a counsellor. Visit 


Text 07888 868 059                                            Email:

Monday: 12.30-7.30pm                                                    Tuesday:9:30am-4:30pm                                               Wednesday: 9:30am-4:30pm                                         Thursday:12:30-7:30pm                                                 Friday:9:30am-4pm

Sidekick is a confidential helpline for young carers aged 13 to 18 years old. They aim to reply within 24 hours during their opening hours. If they're offline when you message, they will get back to you when they open. Text is free if it is part of your mobile plan.

The Mix

Text THEMIX to 85258

24 hours a day, 365 days a year

The crisis messenger text service is free, 24/7 crisis support across the UK for anyone aged 25 or under. They also provide a young carers support group that meets online every Monday from 8-9:30pm

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.