Hampshire and Isle of Wight Out of Hours support for carers

We know caring for a loved one can take place 24 hours a day, 7 days a week. The following organisations and services provide Out Of Hours support to carers across Hampshire and Isle of Wight.

Hampshire and Isle of Wight Carer Support Core Service and Out of Hours Contact Information and Local and National Support Helplines

Region	Name	Contact Details	Core Service Hours	Emergency Out of Hours - Adult Social Care Number
Isle of Wight	Carers IW Riverside Centre They Quay Newport Isle of Wight PO30 2QR	01983 533173 info@carersiw.org.uk	Mon – Fri 8am – 8pm Sat – Sun 10am – 4pm Emergency only outside of regular service hours	IOW out of hours adult social services 01983 821105
Hampshire	Hampshire: Andover Mind Carer Support Westbrook Close South Street Andover, SP10 2BN	01264 332297 select option 3 enquiries@andovermind.org.uk	Mon-Fri 9am - 5pm	Adult Health and Care Hampshire out of hours: 0300 555 1373
Portsmouth	Portsmouth Carers Service Carers Centre 117 Orchard Road Southsea Hampshire PO4 0AD	02392 851864 carerscentre@portsmouthcc.gov.uk	Mon-Thurs 9am -5pm Fri 9am-4.30pm Out of hours answerphone out of hours is monitored and responded to during office hours	Portsmouth Adult Social Care: 02392 680810
Southampton	Unpaid Carers Support Southampton 14-15 Brunswick Place, Southampton SO15 2AQ	02380 832253 support@unpaidcarers.org.uk	Monday to Friday 9am- 5pm	Southampton Adult Social Care provided by Hampshire CC 0300 555 1373

Local Helplines for Emotional Support

Region	Name	Contact Details	Additional Details
North Hampshire	Crisis Safe Haven	Tel 03000 303 5772	Available from 6pm-10pm, 365 days; Support with emotional and practical help to individuals experiencing mental health crisis. Visit www.andovermind.org.uk
Across various areas in Hampshire	Solent Mind	Tel 023 8202 7810	Provide links to helplines and local support services. Visit www.solentmind.org.uk/support-for-you/our-services
Southampton	The Lighthouse Southampton Crisis Lounge (Solent Mind)	Text 074 5127 6010 and someone will contact you via telephone or text	Support available Monday-Sunday from 4:30pm-11:30pm
Hampshire	Adults Safe Haven (Havant and East Hants Mind)	Tel 0300 303 1560	365 days a year from 6pm-10pm
Hampshire	The Princess Royal Trust for Carers in Hampshire	To make a refferal: Tel 023 8202 7810 To activate your emergency plan: Tel 0800 169 1577	Support in developing an emergency plan

National Helplines for Emotional Support

Name	Contact Details	Core Hours	Additional information
Carers UK	Tel 0808 808 7777	Monday to Friday, 9am-6pm (excluding bank holidays)	You can contact them directly via email at advice@carersuk.org
The Carers UK Forum	Online community of carers available to Carers UK members	24 hours a day, 365 days a year	A few words from a fellow carer who understands what you’re going through can be a lifeline - log in and join the conversation.To find out more, visit https://forum.carersuk.org/
Samaritans	Tel 116 123 or email jo@samaritans.org	24 hours a day, 365 days a year
NHS 111 for health related support	111	24 hours a day, 365 days a year	Call this service if you are feeling unwell and need a telephone health assessment
Shout	text 'HANTS' to 85258 (free service)	24 hours a day, 365 days a year	Shout is the UK's first and only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. Information about the service: https:giveusashout.org
Age UK's Silver Line	Tel 0800 470 8090	24 hours a day, 365 days a year	A free, confidential, 24 hour helpline for individuals over the age of 55 providing friendship or support for those experiencing feelings of isolation, worry, or loneliness.

Condition specific helplines - most long term conditions will have a national information source which may include a phone support line or online community

Name	Contact Details	Core Hours	Additional information
Alzheimers Society	Tel: 0333 150 3456	Monday to Wednesday: 9am-8pm Thursday and Friday: 9am-5pm Saturday and Sunday: 10am-4pm	Calls charged at standard local rate. This is their dementia support line, visit: https://www.alzheimers.org.uk/about-us/contact-us For callers who do not have English as their language of choice, a simulataneous langugage translation service is available. Please call the English-speaking support line, say the English word for the language you would like to use, end the call and wait An interpreter will usually call you back within 5 minutes. If you have speech or hearing difficulties and have a textphone or an adapted computer, you can use Text Telay on 18001 0300 222 1122
Mcmillan Cancer Support	Tel 0808 808 0000	8am to 8pm	Support line offers free, confidentual support to people living with cancer and their loved ones
Parkinson's UK	Tel 0808 800 0303	Monday to Friday: 9am-6pm Saturday: 10am-2pm Closed Sundays and bank holidays	Free confidential service providing support to anyone affected by Parkinson's (including family and carers)
MS Society	Tel 0808 800 8000	Monday- Friday: 9am-7pm Closed on bank holidays	Offering a free and confidential listening ear, the MS Helpline is available for carers and families and anyone affected by MS. You can also email helpline@mssociety.org.uk

Support for children and young carers

Name	Contact Details	Core Hours	Additional information
Childline	Call 0800 1111	24 hours a day, 365 days a year	Childline offers the free, confidential support line. You are also able to chat online with a counsellor. Visit https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/
Sidekick	Text 07888 868 059 Email: sidekick@actionforchildren.org.uk	Monday: 12.30-7.30pm Tuesday:9:30am-4:30pm Wednesday: 9:30am-4:30pm Thursday:12:30-7:30pm Friday:9:30am-4pm	Sidekick is a confidential helpline for young carers aged 13 to 18 years old. They aim to reply within 24 hours during their opening hours. If they're offline when you message, they will get back to you when they open. Text is free if it is part of your mobile plan.
The Mix	Text THEMIX to 85258	24 hours a day, 365 days a year	The crisis messenger text service is free, 24/7 crisis support across the UK for anyone aged 25 or under. They also provide a young carers support group that meets online every Monday from 8-9:30pm https://www.themix.org.uk/get-support/group-chat

Helpful information

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.