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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.



During the current COVID-19 climate, the MSK service is currently offering either a telephone or face to face initial consultation based on clinical need. Due to the impact of COVID-19 on the service, there may be a longer wait than usual for your initial consultation. Following your referral, you will be contacted via text or letter when we are able to offer you an appointment.

Booking lines are open from 0800-1600 Monday – Friday (Excluding bank holidays) Contact details are listed below.


How has the Coronavirus outbreak affected my appointment? The MSK service is now undertaking telephone consultations with all patients and is only seeing patients face to face if there is an identified clinical need.


I am on your waiting list. How do I find out how long I have to wait? We are managing patients in order of priority. If you have any concerns regarding your waiting time please contact the relevant service on the numbers listed below.


*COVID-19 UPDATE for attending face to face appointments*

  • Face to face appointments must be attended alone if possible.
  • Please wait until your appointment to enter the department
  • A face covering must be worn at all time while in the department
  • Staff will be wearing all appropriate PPE during your face to face appointment


Can I still contact the service?  Yes – For enquiries please call the numbers below


0300 123 6682


0300 123 6680

Gosport / SE Hants (SMSK)

0300 123 6615

Portsmouth Pain & CFS

0300 123 6669

Southampton Pain Team

0300 123 6675


Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at: 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.