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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

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Patient Reviews

Oct/Nov 2019

"Very knowledgeable, actively listened clearly responded to my questions, highly proficient with very high level expertise."

" Excellent advice, things I can do myself to eliminate my condition- stuff that is achievable!"

"My physiotherapist, Gavin, was excellent. He was knowledgeable, supportive, patient and professional."

"Easy to self-refer & get appointment to get help."

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Aug/Sept 2019

"Excellent physio programme and treatment."

"Michelle has always listened to all our concerns and always given us amazing advice and guidance. She is an amazing professional."

"Maria was sympathetic and professional. She explained everything simply and comprehensively. She gave me exercises to do which worked really well."

"The service I have had over the last 2 months has been excellent. The physio has been targeted and specific and the programme has been guided and admirable."

"Mike was very courteous and attentive. Listened to my concerns and expectations. Answered all questions. Clear treatment plan."

"Laura has been very good at explaining all the exercises & has given me a variety of options to try. Excellent service."

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June/July 2019

“I felt valued, the staff were very polite and helpful"

"My appointment was always on time, which meant a lot to me"

"Gareth was understanding, friendly and immediately put me at ease. He answered all my questions and I felt listened to and that he understood my fears. Best consultation in years! Thank you for putting my mind at rest!"

"I cannot praise the care that Daisy has given me highly enough. She is a highly skilled professional and I thank her so much as I think she has been a major factor in the treatment of my condition"

"I have been treated with respect and kindness. I've been given useful advice which I have understood. I've been given time. I've been given self confidence and my problem is very nearly resolved"

"Victoria was lovely. She was easy to talk to. We came to a decision together"

"I have found if I follow the advice and exercises given by this service - much more improvement was achieved than I possibly hoped for. Therefore so glad I self-referred"

 

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.