Skip to the content

Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Reporting without police (self referral)

You do not have to report what happened to you to the police. We are here to help you, and not to judge. It is entirely your decision. If you would like to receive support and advice but not to have a forensic examination or report what happened to the police, that is entirely your decision. We will support you whether you report it to the police or not.

We will offer you an appointment at Treetops SARC where we will discuss with you your options which may include making a sexual health appointment for you, referrals to a counselling service or the ISVA service.

We offer free and confidential support and advice. We understand that confidentiality is important to you and we will respect that at all times.  All information about you will be held in complete confidence unless there are concerns regarding child protection or the abuse of a vulnerable adult. In such cases we have a legal responsibility to share some information with other agencies such as Social Services to help keep children and vulnerable adults safe.

If you are under 18 we have a legal duty to share your information with social services.

If at any point you then decide to report the assault to the police and the investigation results in a prosecution the police may request a copy of any records held at Treetops SARC and if an examination has taken place the Doctor or Nurse could be asked to write a statement for the police in support of the prosecution case.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.