Single Point of Access (SPA)
The Trust has a vision to create a Single Point of Access (SPA) for our services. Over time the SPA will become the primary way that most healthcare professionals, patients and members of the public contact us.
Through SPA, telephone calls, emails, and other communications will be managed effectively to improve access to our services. This means patients will be routed to the most appropriate care, giving clinicians a timely response while maximising our clinical time with patients.
Through the SPA Solent NHS Trust intends to place local patient care at the centre of what it does. The intention is that SPA will provide a 24/7 point of contact for most of our services.
Health professionals can reach our services on 0300 300 2012
List of our services currently reachable through SPA are:
Choose and Book
The majority of our appointments can be directly booked via the Choose and Book system. This allows patients to receive details of their appointment either while still at the practice, via the national call centre or at home online. Adult Continence Services now on Choose and Book
Solent NHS Trust is pleased to announce that our adult continence services are now available on Choose and Book as directly bookable. Services are available at the following clinic locations:
Clinics provided at each location are as follows:
- Adult Bowel Clinic
- Prostate Assessment Clinic
- Lower Urinary Tract Symptoms Clinic
- Female Continence Clinic & Recurrent UTI Clinic.
They can be found by using the Specialty of Urology and Clinic Type of (In) Continence. If you have any queries about the services, please contact Jo Williams on 023 8071 8833. If you have any queries about Choose and Book, please contact Peninnah Houghton on 023 8060 8919.
Portsmouth and SE Hampshire physiotherapy services now on Choose and Book
Our physiotherapy services are now available on Choose and Book as directly bookable for you to refer patients to. The services are:
They are available at various clinic locations across Portsmouth City. Please select more than one clinic location, where appropriate. We would be grateful if you could familiarise yourself with the service description prior to referral to check for suitability of patients into the physio services. Due to the short waiting times, it is important that referral letters are attached as soon as possible. Urgent referrals should have the referral letter attached on the same day as the referral is made on Choose and Book. Please also ensure that you state in the referral letter whether the patient requires an interpreter and if so, which language.
If you have any queries, please contact Peninnah Houghton on 023 8060 8919 or email Peninnah.firstname.lastname@example.org
Southampton and Hampshire GPs are now on Choose and Book
We have now made our physiotherapy services available as directly bookable on Choose and Book. The services we have are:
These are available at the Stoneham Centre, Moorgreen Hospital and Adelaide Health Centre. We would be grateful if you could familiarise yourself with the service descriptions prior to referral to check for suitability of patients for the physiotherapy service.
Please ensure you attach the referral letter within three working days for routine and one working day for urgent referrals. Please also ensure that you state in the referral letter whether the patient requires an interpreter and if so, which language.
If you would like more information about the physiotherapy service, please contact the service on 023 8060 8028. If you would like more information about Choose and Book, please contact Peninnah Houghton 023 8060 8919 or email Peninnah.email@example.com