Our shared values support the development of a strong working culture. They breathe life into our organisation – guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.
In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community.
Our values create the foundation for everything we do – for our employees and our community. We are now working with our employees to explicitly define the behaviours and actions that we want to see in everything we do.
During the annual appraisal process, we asked people to reflect on what the values mean to them personally and how they bring them to work. We are also reshaping our recruitment and leadership practices to make HEART a part of our daily culture.
We will continue to develop ways of working that draws our values into all that we do, creating a great place to work and a great experience for our patients.