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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

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Veterans' Mental Health High Intensity Service (HIS)

Hampshire and Isle of Wight

The Hampshire and Isle of Wight Veterans' Mental Health High Intensity Service is a specialist mental health provision for military veterans and their families. Whilst the Transition, Intervention and Liaison Service (TILS) and the Complex Treatment Service (CTS) are the first line services for veterans with mental health difficulties, the HIS will support veterans, and families, who are experiencing a crisis or at risk of a crisis. The service works in collaboration with other statutory services that may already be working with them and will also help people who struggle to engage with services. 

 

Referral criteria

As a UK military Veteran or family of a Veteran facing mental health crisis, you can refer yourself to the High Intensity Service.

Simply visit the NHS 111 online service Veterans’ mental health service and either:

  • Tell us you are a Veteran.  You are a military Veteran if you have served for a day or more.
  • Tell us you are calling on behalf of a Veteran – you will need their permission to call the service.
  • Tell us you are a relative of a Veteran, calling for help for you or a member of your close family.

You can also be referred to the High Intensity Service and other Veteran mental health services by your GP.

Please complete the referral and consent form. Please download before completing.  

Professional process chart for Veterans' High Intensity Service.

Veterans' Mental Health High Intensity Service leaflet for professionals

Veterans' Mental Health High Intensity Service leaflet for veterans and their families

Veteran’s Mental Health Services, High Intensity Service (HIS) Privacy notice – What you need to know about how we handle your data?

 

  1. Type of personal information being processed

This service is available to veterans or their loved ones, from across the South East of England, in need of support, from a High Intensity Service. If you have opted into using this service, Solent NHS Trust will hold the following information relating to yourself;

  • Demographic details, including but not limited to; Name, address, DOB, telephone number, other contact details and Next of Kin
  • Information relating to the support and services provided, during your support sessions, including but not limited to; medical records, assessments, appointments, advice and signposting
  • Medical History – If you have been or are being seen by another Mental Health Provider. This will allow us to ensure that the care and advice we provide, is based on the most-up-to date care plans and assessments and that we don’t duplicate advice or requests for information, nor do we constrict care plans.

 

  1. How we obtain your personal information and why we have it?

The information we hold about you will come from a number of routes, as outlined below, but again not limited to;

  • Referral: we obtain and record information, from your referral into the service, so that we can assess your need for support and the best support options available. Your referral may be a self-referral, referral from another Mental Health Provider or a referral from the 111 service. You will be informed by the referring service, that a referral is being made to the Veteran HIS.
  • Medical History: If you have been or are being seen by another Mental Health Provider, we will advise you that we will be obtaining this information from your previous / current Mental Health Provider. This will allow us to ensure that the care and advice we provide, is based on the most-up-to care plans and assessments and that we don’t duplicate on advice or requests for information, nor to do we constrict care plans.
  • Yourself: Information provided to any of the support avenues, offered as part of this service, by yourself, will be documented within our records.

 

  1. Legal basis for processing and sharing your data

Under the General Data Protection Regulations (GDPR) 2016, please be advised that our legal basis for processing and sharing your information, relating to this service provision, is not consent, but as outlined below.

  • Article 6 (1)(c) – processing is necessary for compliance with a legal obligation to which the controller is subject
  • Article 6 (1) (e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • Article 9 (2)(h) – processing is necessary for the provision of health or social care or treatment or the management of health and social care systems and services
    • For the purposes of Article 9, (2) (h) of the GDPR (processing for health or social care purposes etc), the circumstances in which the processing of personal data is carried out subject to the conditions and safeguards referred to in Article 9, (3) of the GDPR (obligation of secrecy) include circumstances in which it is carried out

a. by or under the responsibility of a health professional or a social work professional, or

b.by another person who in the circumstances owes a duty of confidentiality under an enactment or rule of law.

 

  1. How we store your personal information

SystmOne: Your record of service provision and support, will be recorded on Solent NHS Trust’s Electronic Patient Records System, known as SystmOne. For the purpose of this service provision, the unit of SystmOne used is a standalone unit and will only be accessed by those, within the Veteran HIS, as outlined below.

 

  1. Who has access to your information / who do we share it with?

The following roles will have access to your Veteran HIS records;

  • Mental Health Lead – each locality across the South East England, will have a designated Mental Health Lead, working within the service, who will provide you with specialist clinical support and assessments. This Practitioner will also be the one accessing any current / previous Mental Health History.
  • Other clinical roles – including the Clinical Director and Clinical and Governance Lead for the service; where required to consultant / support the provision of the service and your care
  • Administrative staff within the Veteran HIS Service – will have administrative access, allowing them to support the provision of the service, including booking and rearranging appointments, communicating information with yourself, etc…
  • This service is in partnership with two Veteran Services (All Call Signs and Walking With the Wounded), who will have access to your Veteran HIS Record. They will have access to your records for the provision of service support, in either one of the following roles;
    • Peer Support Workers (PSW): Every client referred into the HIS will be communicated with by a PSW within eight hours, at a time appropriate for the client. In the first instance (after a SCAS 111 referral) the PSW’s job is to make initial contact with the client ensuring they have a good understanding of what the HIS is and what the next steps will look like, as well as managing expectations on timeline. PSWs can be attached to clients from their first day as a HIS client to their last, however long that may be.
    • Veteran Liaison Support Officers (VLSO): VLSOs will collaborate with PSWs to provide more intensive, face to face support. Meeting very regularly (2 or 3 times a week at times) for a period of 6 – 13 weeks, the VLSOs role is to remove as many social and individual barriers as possible, so the client and their family have more in-community support than they did prior to when they were referred in to the service. By working with local authorities, housing teams, addiction and Criminal Justice services as well as other 3rd sector organisations and more, with the aim of clients feeling more able to cope on their own ready to be supported by a PSW once again. Reducing debt, isolation and empowering someone to move forward and work with other services is all someone needs at times.

 

We will share limited information with the following services, who are outside of the Veteran HIS Service;

  • Current Mental Health Providers – a summary of the support given and the latest care plan, will be shared with your current Mental Health Provider (where applicable), and be added to their medical records
  • Onward Referrals – if you are referred onto another service, a referral form will be completed and key information, relevant to the referral and your ongoing care and support will be shared with them. You will be informed of any referrals.

 

  1. Further Information

For more information on how Solent NHS Trust processes your data, including your rights under Data Protection Legislation, can be found https://www.solent.nhs.uk/about-us/publication-scheme/your-information-your-rights/

Full service description

The High Intensity Service is a specialist mental health provision for military veterans and their families who are experiencing crisis. All calls to the professional referral line or through NHS111 are immediately responded to and a further follow up call from a Peer Support Worker will take place within a maximum of 8 hours.

Whilst the Transition, Intervention and Liaison Service (TILS) and the Complex Treatment Service (CTS) are the first line services for veterans with mental health difficulties, the HIS will support veterans, and families, who are experiencing a crisis or at risk of a crisis. The service works in collaboration with other statutory services that may already be working with them and will also help people who struggle to engage with services.

Other information & documentation

For further information on mental health issues, potential symptoms and services available, visit:

https://www.nhs.uk/using-the-nhs/military-healthcare/nhs-mental-health-services-for-veterans/

Contact Information

NHS 111 or Professional Helpline

snhs.veteranshis.se@nhs.net

Veterans’ Mental Health High Intensity Service, 1st Floor, 8F the Pompey Centre, Portsmouth, PO4 8TA

Opening hours

  • NHS 111 Veterans' Mental Health Service available 24 hours a day

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.