Veterans' Mental Health High Intensity Service (HIS)

Hampshire and Isle of Wight

The Hampshire and Isle of Wight Veterans' Mental Health High Intensity Service is a specialist mental health provision for military veterans and their families. Whilst the Transition, Intervention and Liaison Service (TILS) and the Complex Treatment Service (CTS) are the first line services for veterans with mental health difficulties, the HIS will support veterans, and families, who are experiencing a crisis or at risk of a crisis. The service works in collaboration with other statutory services that may already be working with them and will also help people who struggle to engage with services.

Referral criteria

As a UK military Veteran or family of a Veteran facing mental health crisis, you can refer yourself to the High Intensity Service.

Simply visit the NHS 111 online service Veterans’ mental health service and either:

Tell us you are a Veteran. You are a military Veteran if you have served for a day or more.
Tell us you are calling on behalf of a Veteran – you will need their permission to call the service.
Tell us you are a relative of a Veteran, calling for help for you or a member of your close family.

You can also be referred to the High Intensity Service and other Veteran mental health services by your GP.

Please complete the referral and consent form. Please download before completing.

Professional process chart for Veterans' High Intensity Service.

Veterans' Mental Health High Intensity Service leaflet for professionals

Veterans' Mental Health High Intensity Service leaflet for veterans and their families

Health Professional?

Full service description

The High Intensity Service is a specialist mental health provision for military veterans and their families who are experiencing crisis. All calls to the professional referral line or through NHS111 are immediately responded to and a further follow up call from a Peer Support Worker will take place within a maximum of 8 hours.

Whilst the Transition, Intervention and Liaison Service (TILS) and the Complex Treatment Service (CTS) are the first line services for veterans with mental health difficulties, the HIS will support veterans, and families, who are experiencing a crisis or at risk of a crisis. The service works in collaboration with other statutory services that may already be working with them and will also help people who struggle to engage with services.