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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.

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Veterans' Mental Health High Intensity Service (HIS)

Hampshire and Isle of Wight

The Hampshire and Isle of Wight Veterans' Mental Health High Intensity Service is a specialist mental health provision for military veterans and their families. Whilst the Transition, Intervention and Liaison Service (TILS) and the Complex Treatment Service (CTS) are the first line services for veterans with mental health difficulties, the HIS will support veterans, and families, who are experiencing a crisis or at risk of a crisis. The service works in collaboration with other statutory services that may already be working with them and will also help people who struggle to engage with services. 

 

Referral criteria

As a UK military Veteran or family of a Veteran facing mental health crisis, you can refer yourself to the High Intensity Service.

Simply visit the NHS 111 online service Veterans’ mental health service and either:

  • Tell us you are a Veteran.  You are a military Veteran if you have served for a day or more.
  • Tell us you are calling on behalf of a Veteran – you will need their permission to call the service.
  • Tell us you are a relative of a Veteran, calling for help for you or a member of your close family.

You can also be referred to the High Intensity Service and other Veteran mental health services by your GP.

Please complete the referral and consent form. Please download before completing.  

Professional process chart for Veterans' High Intensity Service.

Veterans' Mental Health High Intensity Service leaflet for professionals

Veterans' Mental Health High Intensity Service leaflet for veterans and their families

Full service description

The High Intensity Service is a specialist mental health provision for military veterans and their families who are experiencing crisis. All calls to the professional referral line or through NHS111 are immediately responded to and a further follow up call from a Peer Support Worker will take place within a maximum of 8 hours.

Whilst the Transition, Intervention and Liaison Service (TILS) and the Complex Treatment Service (CTS) are the first line services for veterans with mental health difficulties, the HIS will support veterans, and families, who are experiencing a crisis or at risk of a crisis. The service works in collaboration with other statutory services that may already be working with them and will also help people who struggle to engage with services.

Other information & documentation

For further information on mental health issues, potential symptoms and services available, visit:

https://www.nhs.uk/using-the-nhs/military-healthcare/nhs-mental-health-services-for-veterans/

Contact Information

NHS 111 or Professional Helpline

snhs.veteranshis.se@nhs.net

Veterans’ Mental Health High Intensity Service, 1st Floor, 8F the Pompey Centre, Portsmouth, PO4 8TA

Opening hours

  • NHS 111 Veterans' Mental Health Service available 24 hours a day

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: FreedomOfInformation@solent.nhs.uk

Phone: 023 8029 6911/22

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.