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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


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The Orchards AMH Inpatient Unit

The Orchards Unit forms part of the Acute Care Pathway, with two adult mental health wards - Hawthorn Ward (Acute Admission) and Maples Ward (Psychiatric Intensive Care). The Orchards primarily look after working age adults (18-65 years), however may accept those who are older depending on their needs, and require an admission for a period of treatment for a mental illness, and are unable to be managed in the community due to their risks.

Coronavirus (COVID-19) 

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Referral criteria

Adults aged 18 and over experiencing a mental health crisis.

Full service description

The Orchards forms part of the Acute Care Pathway, along with the Crisis Resolution Home Treatment Team (see separate listing for further information).

The role of the Acute Care Service is to support individuals who are experiencing an acute episode of mental illness, who require intensive support either in their own home (see CRHT) or hospital environment (see below).

Hawthorn Ward is a 20 bedded acute admissions ward, providing a supportive and safe environment for service users experiencing an acute episode of mental illness. The team provide a high standard of care and support sustainable service user involvement and participation throughout their treatment by facilitating a holistic approach to their care in order to meet individual needs and goals. Service Users must be registered with a Portsmouth GP.

Maple Ward is a 10 bedded locked ward, which provides a high standard of intensive psychiatric care in a supportive and safe environment to service users who are placed on a Section of the Mental Health Act (1983). Service Users are ordinarily experiencing severe mental health crisis and require an increased level of care due to their illness and the risks they may pose to either themselves or others. Service Users must be registered with a Portsmouth GP.

The catchment area that it serves is all of Portsmouth City, which is co-terminus with the geographical area supported by Portsmouth City Council Social Services. The Adult mental health service in Portsmouth is part of Solent NHS Trust and as such it provides care for those patients registered within the GP practices within the trust who require specialist secondary care. It is located on the St James’ Hospital site in the Milton area of Portsmouth.


Referral method

All referrals must be made to the CRHT (Crisis resolution & Home Treatment Team (Single Point of Access) who will then assess the appropriate support required by the service user. The CRHT will accept referrals from your GP (in crisis situations), qualified Mental Health Professionals and Community Mental Health Teams.

Other information & documentation

What can you expect of us? 

- To care for you in a safe and supportive environment.

- To treat you with respect and dignity.

- To be open and honest with you.

- To provide you with the care to meet your individual needs.

- To support you in improving coping skills enabling speedy return to your usual level of functioning.

Contact Information

Teresa Henry/Jaqui Young



The Orchards, Locksway Road, Portsmouth, PO4 8FE

Special Notice
Open for admissions 24 hours a day, throughout the year. Visiting times are flexible to patient need. Currently there are visiting slots to be booked via reception (due to Covid 19 pandemic).

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at: 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.