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Specialist Palliative Care Team

What is palliative care?
Palliative care aims to improve the quality of life for patients who are living with a life shortening illness. It also helps their carers and those close to them. Palliative care is available at any point during a life shortening illness, not just when patients are nearing the end of their life. The palliative care approach is used for all on-going life-shortening conditions, not just cancer.
Palliative care is provided at two distinct levels of care: those providing the day-to-day care to patients - such as General Practitioners (GP) and Community Nurses - and those who specialise in palliative care - the Specialist Palliative Care Team (SPCT). The SPCT aims to provide advice and support to patients, family, friends and carers. They also provide advice and liaise directly with the GP and other professionals involved in the patient’s care (such as the District Nurses). The multidisciplinary team (who all have advanced or specialist palliative care skills) consists of: - Consultants in palliative medicine, Clinical Nurse Specialists, Specialist Physiotherapists, Specialist Occupational Therapists, Clinical Psychologists, Re-enablement Social Worker. The SPCT also hold a weekly Early Palliative Care Clinic for those newly diagnosed as palliative.

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Referral criteria

Referral to the service can be made for any discipline within the team, according to the following criteria:

  • Those with persistent symptoms not responding to routine therapy.
  • Those and their carers having difficulties in adjusting to their disease, including the need for psychological assessment for high levels of depression and anxiety.
  • Those having difficulty with completing their normal activities of daily living, for example transfers, who may benefit from assessment; aids; equipment; and minor adaptations.
  • Patients with complex symptoms who require more in-depth mobility assessment or moving and handling review; palliative rehabilitation; physiotherapy treatment and advice for symptom management such as pain, respiratory issues and acupuncture.
  • When health care professionals require specialist advice and support with case management.

When newly diagnosed as palliative, patients can be referred or self-refer to the Early Palliative Care clinic. This will enable early assessment and sign posting to appropriate services in order to facilitate advanced planning for future needs i.e. Day-Care, Living Well Centre, and carer support services.

The Specialist Palliative Care Team accepts referrals from patients within GP catchment area of PO1 to PO7. Referrals are accepted with patient’s consent, from GPs, hospital consultants and other community staff acting on their behalf.

All referrals must have the consent from their GP.

Contact with the patient cannot be made until a written referral has been completed.  However, where an urgent referral is required, telephone advice can be sought by professionals at any time (by contacting the telephone number below).

Health care professionals will review and assist with:

  • Pain management and other symptoms.
  • Help the patient, their family and carer cope with any emotional upset caused by the illness.
  • Provide advice about practical problems relating to the illness, including financial, physical and environmental  problems.
  • Help patients deal with spiritual questions which may arise from the illness.
  • Support, discuss and communicate any preferences the patient may have about their care.
  • Assess family members and carers for support through bereavement.

Referrals to the team may take different forms.  The referral form guides the level of information that we need so that we can triage accurately and efficiently.

Community referrals can be:

  • Faxed to the team secretary  Cate Marshall-Murrant on: 0300 123 7779.
  • Sent via SNHS.SpecialistPalliativeCareTeam@nhs.net
  • Sent as an E-referral through SystmOne.
  • Given verbally through Single Point of Access by phoning: 0300 300 2011.

 

Where referral is for hospice admission a member of the team will usually make contact with the referrer by phone and make an assessment. Emergency admissions may be admitted unseen.

Full service description

The Specialist palliative Care Team aims to provide advice and support to patients, family, friends and carers. They also provide advice and speak directly with the GP and district nurse. The team, who all have palliative care skills, consists of –

Health care professionals will -

  • Control pain and other symptoms
  • Help the patient, their family and carer cope with any emotional upset caused by the illness
  • Provide advice about practical problems relating to the illness, including financial problems – this is facilitated by our Re-enablement Social Worker.
  • Help patients deal with spiritual questions which may arise from the illness
  • Support, discuss and communicate any preferences the patient may have about their care
  • Assess family members and carers for support through bereavement.

Contact Information

Cate Marshall-Murrant

0300 123 7771

0300 123 7779

Cathryn.marshall-murrant@solent.nhs.uk

1st Floor - Jubilee House, Medina Road, Cosham, Portsmouth, PO6 3NH

Opening hours

  • Monday: 8:30 am - 5:00 pm
  • Tuesday: 8:30 am - 5:00 pm
  • Wednesday: 8:30 am - 5:00 pm
  • Thursday: 8:30 am - 5:00 pm
  • Friday: 8:30 am - 5:00 pm

Special Notice
Weekends and Bank Holidays: Clinical Nurse Specialists are available for consultation between 10.00am – 2.00pm. Call 023 92 250001 (Rowans Hospice)

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

pals@solent.nhs.uk

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.

Email: InformationGovernanceTeam@solent.nhs.uk

Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
Southampton
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at:

communications@solent.nhs.uk 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.