Solent NHS TrustHigh quality community and mental health services

'Outstanding' for 'caring'!

Published: 27/02/2019

The Care Quality Commission (CQC) has rated Solent NHS Trust, the organisation which provide community and mental health services across Portsmouth, Southampton and some parts of Hampshire ‘Good’ and said they provide ‘Outstanding’ care.

Following the visit, the Trust was rated 'Outstanding’ in the ‘caring’ domain, and rated ‘Good’ overall in the ‘effective’, ‘responsive’, ‘safe’ and ‘well-led’ domains.

The outstanding caring domain reflects how well Solent NHS Trust involve and treat people with compassion, kindness, dignity and respect. The CQC repeatedly praised the Trust for the commitment they show to patients, commenting that: “staff were kind, caring and treated patients with dignity and respect, and patients spoke of the positive care they received from staff.” They said people “involved patients, and those close to them, in decisions about their care and treatment.” They were also very complimentary of the culture, and said that people were proud to work for the Trust: “There was a positive organisational culture, which supported openness and transparency” and staff“spoke highly of their leaders.”

Within their report, the CQC identified areas of ‘outstanding’ practice, they included:

 

The inspectors also found examples of outstanding practice in the Children’s and Young People core service including:

Sue Harriman, Chief Executive, of Solent NHS Trust said: “We are grateful to the team of inspectors from the CQC who visited the Trust at the end of last year. This is a very positive report for the Trust. The results are a tribute to our teams who consistently give great care, create a great place to work and keep people safe and well at, or close to, home. I’m especially proud that the CQC found that we are ‘outstanding’ at providing caring services. Every day I see, and hear, examples of innovative and inspirational patient care, and I know these ratings are well deserved.”

“We pride ourselves on being an organisation with improvement and learning at its core, and this report is a testament to that. There will always be areas where we can do better to ensure we provide people with the very best services. There are some areas where more work is required, and we welcome the CQC’s findings. We strive for excellence and will embrace the learning opportunities the report provides.”

The full report can be downlaoded from the CQC website: https://www.cqc.org.uk/provider/R1C

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