Solent NHS TrustHigh quality community and mental health services

Bitterne Walk-in Centre

Published: 27/05/2011

News Release

12 May2011

Changes to Bitterne Walk-in Centre opening hours confirmed

Following the outcome of the public consultation on the future of the walk-in service at Bitterne Health Centre, NHS Southampton City Trust Board has announced that the changes to the opening times for the service will take effect from Monday 6 June 2011.

As of Monday 6 June the new opening hours for the service will be:

Weekdays: 6.30pm – 10pm*

Weekends and bank holidays: 8.30am – 10pm*

*Last patient booked in at 9.30pm

Outside the opening hours of the Walk-in Centre there are a number of treatment options available for those requiring medical assistance. These are:

Dr Adrian Higgins Clinical Director of NHS Southampton City, commented;

“NHS Southampton City has been working closely with colleagues at Solent NHS Trust to prepare for implementation of the changes on Monday 6 June. We are confident that there will be no significant increase in pressure on health services as a result of the changes but will continue to monitor the impact on both GP practices and the Emergency Department at Southampton General Hospital.”

During the consultation period a number of respondents commented on access to their GP practice as an alternative to the walk-in centre. NHS Southampton City Board recognised these comments and has approved plans for the PCT to work closely with GP practices to improve access for patients. This activity includes sharing of best practice on excellent access as well as improving communication with patients about the various means of access available in each practice.

The public consultation on the walk-in service was the result of over 18 months work as part of NHS Southampton City’s review of unscheduled care services and the need to look differently at how health services are provided in the future. The priority is to ensure that those who become unwell unexpectedly are assessed and treated at the right time and in the right place, in a way that offers the best value for money given the financial challenges the NHS is facing.

The full report on the findings of the public consultation can be found on NHS Southampton City’s website at In addition Southampton Local Involvement Network (LINk) provided an independent evaluation of the consultation process and procedures and verified that correct procedure had been adhered to. A copy of the validation report can also be found on our website at


Notes to Editors

For more information please contact Emma McKinney, Senior Communications Officer, on 023 8029 6229 or 07795 494406.

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