Skip to the content

Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


About your appointment

Your first  appointment will usually be between 45 - 60 minutes long, and 30 minutes for any further follow up appointment.  You may be asked to complete a questionnaire about your pain and general health on arrival before seeing a clinician for your initial assessment. There will be time for you to explain your problem fully before a physical examination takes place.

To be able to assess you it might be necessary to ask you to remove your top or trousers. You might therefore feel more comfortable if you wear (or bring with you) a vest top or shorts. You have the right to request a chaperone to be present during your appointment and we would happy to provide this for you if required. You also have the right to request a male or female clinician if you would prefer. We will ask for your consent before completing our assessment and you have the right to decline any parts of your assessment.

We are able to organise interpreters for a several different languages upon request, dependant on availability.

All of our clinicians are registered members of the Health and Care Professions Council (HCPC). We are actively involved in teaching students and other members of the physiotherapy team. We may ask if you are happy for a student or another member of staff to be present during your appointment.  

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

 0800 013 2319

*Lines are open Monday to Friday 8.30am to 5pm

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at: 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.