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Community and mental health services for Southampton, Portsmouth and parts of Hampshire and the Isle of Wight.


Frequently Asked Questions

Information for volunteers

If you have any suggestions or additional questions that we should answer on this page please email:

Additionally, we have put together a "Top Tips" guide for guide for volunteers who might experience challenging behaviours in the COVID-19 Vaccination programme. Click here to download the pdf guide.

For Indoor Guides and Outdoor Marshals, the core shift times are:

  • 7.45am - 12pm
  • 11.45am - 4pm
  • 3.45pm - 8pm

For Vaccinators, the shifts are:

  • 7.30am - 1.45pm
  • 12.30pm - 8pm

Vaccinators have the option of doing shorter shifts, clinical briefings take place at 7.30am and 12.30pm and you are welcome to attend one of these.

There isn't a minimum number of shifts that you will be required to do, but most people do one or two shifts a week.

There is no minimum commitment for volunteering. However, the more shifts you are able to do, the better you will get to know the team, which can make it more fun and interesting.

All training for Indoor Guides and Outdoor Marshals will be provided at your induction. There is specific training for Vaccinators, which is outlined on the application page.

There is free parking on all sites; you can find more details on the site-specific information sheets.

All sites have volunteer co-ordinators who will greet you. Their details can be found on the site-specific information sheets. If you are volunteering through a partner organisation, they will also be able to advise.

If you are unable to attend your shift due to sickness or an emergency, please call 0300 1236695 to notify the team.

If you are volunteering through Solent NHS Trust you can claim mileage and public transport expenses. Mileage is paid at 45p a mile and public transport is reimbursed with a receipt or proof of purchase.

To make a claim you will need to download and complete the Expenses Form and return it to:

Please note: if you are volunteering through the HIVE, Community Action Isle of Wight or Basingstoke Voluntary Action these organisations have their own expenses process. Please contact them directly to make arrangement.

All volunteers will need to dress smartly, and in appropriate clothing for the weather as it is likely to be cold. Everyone will be provided with a volunteer lanyard and card - you are required to wear these at all times.

Indoor Guides - the building are well ventilated and windows and doors are often kept open to ensure good air flow. For this reason we advise you to wear layers of clothing and comfortable footwear.

Outdoor Marshals - obviously, you'll need to dress according to the weather. Layers and waterproof clothing will be a good idea, as well as sensible, comfortable shoes. You will also be provided with a high-vis waistcost that you will need to wear.

Vaccinators - you will be provided with a uniform and you'll need to be "bare below the elbows". We will provide scrubs for those that don’t have a uniform.

Yes, all PPE is provided. Surgical grade masks must be worn at all times on site – indoors and outdoors. If you are unable to wear a mask unfortunately you will not be able to volunteer on our sites.

There are toilets that can be used to change in, but very few changing areas.

Every site has lockers and places to hang coats etc.

Yes, there are free hot and cold drinks, sandwiches and snacks. These can be found in the break areas. There are also fridges should you wish to bring your own food.

It is important that everyone on site feels and is kept safe, be they members of the public or those working at the centres.

If you have any concerns, please escalate to your volunteer co-ordinator who will be able to formally log it. Or email

There will be suggestion and feedback sheets on site. You can also email

No - the role of the volunteer is to support people through the site, any decision making on who can have the vaccine or eligibility is the responsibility of the clinical team.

To protect people's right to confidentiality, we ask that pictures are not taken within the building. If you'd like your own pictures, that is fine as long as there are no others in the shot.

We ask that you do not share any information about vaccines or booking on social media. The communications is controlled by the Trust and NHS England, and we don't want to risk any incorrect information (even if it is well intentioned) being shared. It helps us to ensure people are not turned away and disappointed when they come for their vaccine.

Patient Advice and Liaison Service (PALS)

Please visit our services page for specific services and contact details. Alternatively, contact our Patient Advice and Liaison Service by emailing or calling the number below. You can also give us feedback, make a complaint or share a compliment.

0800 013 2319

*Lines are open Monday to Friday 10am – 4pm.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005.

The Act sets out exemptions to that right and places certain obligations on public authorities.


Phone: 0300 123 3919

*Subject to any exemptions which apply, we are obliged to provide the information requested please note that requests for Personal Information is not covered under this Act and should be applied for through the Data Protection Act 1998.

Our administrative and managerial centre is based in Southampton.

While our services can be found around various NHS locations in Southampton and Portsmouth (and surrounding districts), our administrative and managerial centre is based in Southampton at:

Highpoint Venue
Bursledon Road
SO19 8BR

If you require a printable version of how to find us including bus times, car access and bike info please download our leaflet. (Copyright of Highpoint Venue).

Central office phone: 0300 123 3390

*Lines open Monday to Friday 9am to 5pm.

If you are a journalist with a media enquiry, please contact the Communications Team at: 

0300 123 4156 or 02381 031076

The Communications Office is open Monday to Friday 9am to 5pm.